Sales Representative focusing on client acquisition and technical solutions in machine and plant engineering. Active involvement in projects and collaboration across company departments in hybrid work setting.
About the role
- Account Director at LiveRamp leading executive-level customer relationships for strategic Brand customers. Collaborating cross-functionally to enhance customer engagement and success.
Responsibilities
- Invest significantly in building and nurturing executive-level customer relationships with LiveRamp’s most strategic Brand customers and manage a portfolio of clients end-to-end
- Champion customer-centricity across LiveRamp, and collaborate across internal teams to improve the customer journey
- Partner with cross-functional teams. Evolve the tools, processes, and strategy for customer engagement and segmentation as LiveRamp’s Brands business continues to grow
- Be dedicated to continuously improving customer health, ensuring customers are adopting LiveRamp products and solutions
- Coach and mentor CSMs of the Brands Customer Success team, while sharing best practices in Customer Success as needed
- Effectively identify and lead cross-functional initiatives to improve the customer experience
- Address challenging customer requests and engage in issue resolution as needed
- Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
- Lead renewal strategy and forecasting with rigor: run mitigation sessions, coach to value-selling methodology, challenge assumptions, and maintain renewal forecast accuracy. This includes contract negotiation and its corresponding paperwork
- Ensure customers realize value and adoption, coaching teams to become trusted advisors who demonstrate wins and drive long-term growth
Requirements
- Enterprise B2B SAAS CSM experience, with specific emphasis on Media Buying & Measurement and Collaboration or Identity
- Minimum of 5 yrs as CSM/Account Director, or 7+ years customer facing with 2 in CS
- History of growth in seniority of roles or size of accounts preferred
- Must have experience with accounts $2M+ in ARR, or negotiation and project management skills
- Nice to have experience in managing 3-5 highly strategic accounts
- Or have experience managing 20+ $500k+ accounts at once
- Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side
- Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
- Familiarity with Salesforce or other CRM Software
- Experience drafting and delivering QBRs, executive summaries
- Experience managing renewals and partnering with Sales on upsells/cross-sells
- Strong leadership capabilities: Ability to steer a group of internal stakeholders towards a common objective
- Motivating and project managing internal stakeholders
- Strong organizational capabilities: Ability to plan ahead for what you need to do
- Resourcefulness: Ability to source/obtain information that you don’t inherently possess
- Ability to navigate disparate internal and external resources
- Tact and presence: Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI)
- Ability to craft & present summary of value delivered from customer's perspective
- Strategic insight: Able to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria.
- Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets.
- Strong relationship & empathy: Ability to digest how product/process change might impact customer’s business
- Ability to communicate why change is disruptive and empathize with customer
- Bonus: Ability to provide recommended adjustments to change based on customer & potential other customers.
Benefits
- Work with talented, collaborative, and friendly people who love what they do.
- We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
- Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
- LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.
- Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
- Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
- Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers).
- A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
In - House Sales Representative conducting face - to - face presentations to potential Wyndham Destinations owners. Building rapport and generating sales through high - energy presentations at award - winning resorts in Pompano Beach.
Sales Representative establishing rapport with prospective clients at Wyndham Destinations. Conducting face - to - face presentations and generating sales through transactions and closing techniques.
Account Executive at WCCO - TV responsible for selling television time and digital/streaming services. Building relationships with clients and achieving sales goals in Minneapolis, MN office.
Retail Sales Representative responsible for securing sales and servicing accounts in Olympia, WA. Promoting and selling wine and spirits products within an assigned geographical area.
Sales representative responsible for B2B sales of wood and construction materials in Oberbayern. Collaborating with internal teams and developing client relationships within the wood industry.
SAP Sales Consultant implementing ERP modules and packaging solutions for Constantia Flexibles. Supporting project management and conducting training courses in a dynamic international team.
Outdoor Pest Control Sales Consultant at MosquitoNix Twin Cities East providing pest control solutions. Conducting consultations and building relationships with residential and commercial clients in the Twin Cities area.
B2B Sales role generating pipeline through AI - powered tools for Green Street's data solutions. Focus on prospecting and building client relationships within a high - performance sales environment.
Growth Account Executive driving B2B sales for Read AI's productivity platform. Owning the full sales cycle and targeting high - potential companies as a key player in an AI startup.