Hybrid Account Director – Retail, CPG

at LiveRamp

• Job title: Account Director – Retail, CPG
• Job type: Full Time
• Experience level: Lead
• Salary: $81,000 - $111,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, New York City, United States

About the role

• Account Director managing large customer accounts at LiveRamp. Responsible for value realization, revenue growth, and stakeholder collaboration.

Responsibilities

• Own Value Realization & Adoption: Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story)
• Primary Account Owner / Client POC: Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team
• Leads Renewals & Risk Mitigation: Leads renewal strategy and execution, proactively identifies risks at least 6 months in advance
• Drive Overall Revenue Growth: Identify upsell and expansion opportunities for CL, spearheads data monetization strategy to drive variable revenue growth

Requirements

• Strong leadership capabilities: Ability to steer a group of internal stakeholders towards a common objective
• Motivating and project managing internal stakeholders
• Strong organizational capabilities
• Ability to anticipate multiple outcomes and plan for each scenario (Chess)
• Resourcefulness: Ability to source/obtain information that you don’t inherently possess
• Ability to navigate disparate internal and external resources
• Not easily swayed from getting information necessary
• Tact and presence: Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI)
• Ability to craft & present summary of value delivered from customer's perspective
• Strategic insight: Able to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria.
• Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets.
• Strong Relationship & Empathy: Ability to digest how product/process change might impact customer’s business
• Ability to communicate why change is disruptive and empathize with customer
• Preferred Skills: Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity, or Media Planning Experience
• Minimum of 2-3 yrs as CSM/Account Director, or 5+ years customer facing role
• History of growth in seniority of roles or size of accounts preferred
• Must have experience with accounts $2M+ in ARR, or negotiation and project management skills
• Nice to have experience in managing 3-5 highly strategic accounts
• Or have experience managing 20+ $500k+ accounts at once
• Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side
• Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
• Familiarity with Salesforce or other CRM Software
• Experience drafting QBRs, executive summaries
• Experience managing renewals and partnering with Sales on upsells/cross-sells
• Nice to have: Internship experience during college prior to entering the workforce
• Multiple roles across adtech/martech either on Sales side or Buy side (Brand/Agency)

Benefits

• Work with talented, collaborative, and friendly people who love what they do.
• We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive benefits package designed to help you be your best self in your personal and professional lives, including medical, dental, vision, life and disability, an employee assistance program, voluntary benefits, and perks programs.
• Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
• Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
• A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located.