Hybrid Operational Resilience Manager

at Travelers

• Job title: Operational Resilience Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, London, United Kingdom

About the role

• Operational Resilience Manager at Travelers ensuring compliance with Operational Resilience and DORA regulations. Embedding policies and driving continuous improvement within various business functions.

Responsibilities

• Responsible for embedding Operational Resilience (including DORA) policies and procedures into the business
• Review and update policy and framework documents; support in preparation of committee and Board reporting and self-assessment documents
• Work closely with IBS (Important Business Services) owners to ensure accurate mapping of IBS including dependencies (i.e. people, IT/Technology, Third Parties and Facilities/Premises), ensure impact tolerances are appropriately set and vulnerabilities are tracked and continuous improvement measures are implemented following scenario testing.
• Identify and assess potential operational risks, single points of failure and vulnerabilities
• Lead and own scenario testing workshops and scenario test plan, including remediation tracking and write up of outcomes for self-assessment
• Lead embedding key pillars of the DORA program, including ICT Risk Management, Incident Reporting, Digital Resilience Testing and ICT Third-Party Risk Management
• Work closely with Third-Party Risk Lead to ensure accuracy of IBS mapping and input to severe but plausible scenarios.
• Ensure third-party risk to ongoing delivery of an IBS is understood and managed, including awareness of TP business continuity arrangements.
• Work in partnership with relevant departments (e.g. IT, Procurement, Underwriting, Delegated Authority, Claims) to embed Operational Resilience practices and ensure roles and responsibilities are understood.
• Ensure appropriate alignment with Business Continuity practices (including Business Impact Analysis, ensure RTO (Recovery Time Objective) and RPO (Recovery Point Objective) are appropriately considered in scenario testing).
• Collate data/MI to generate meaningful impact tolerance monitoring and reporting
• Collate/support business to implement relevant KRIs to generate a view of resilience across the business
• Support development and enhancement of incident management documentation (e.g. framework/policy/playbook).
• Act as key point of contact for IBS Owners seeking support on Operational Resilience activities and CIFs (Critical Important Functions) in relation to DORA
• Support CIF resilience assessment and ongoing reporting
• Develop and deliver Operational Resilience and DORA training to the business as required.
• Embed a culture of accountability and continuous improvement.
• Stay abreast of current and emerging regulations affecting third-party risk management and operational resilience.
• Support Director of Resilience and Regulatory Support in delivery of overall strategy
• Perform other duties as assigned.

Requirements

• Strong analytical and problem-solving skills
• Report-writing and presentation skills
• Experience in providing training to stakeholders
• Experienced Operational Resilience professional
• Knowledge of the general insurance market and current regulatory landscape (e.g. Resilience regulations, DORA, CTP regime)
• Strong stakeholder and communication skills
• Ability to work effectively in a fast-paced, dynamic environment.

Benefits

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.