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I4
Hybrid Professional Services Manager – Affirmative Action Position for Women
Posted 4 hours ago
About the role
- Manager of Professional Services at i4pro ensuring client satisfaction and effective service delivery. Leading strategic account management and operational excellence in technology solutions for the insurance sector.
Responsibilities
- Ensure excellence in the delivery of i4pro’s software and consulting services, acting as manager of strategic accounts and taking responsibility for client relationships, delivery governance, day-to-day operational support and revenue expansion through consultative selling, ensuring client satisfaction, profitability and sustainable growth.
- Serve as the Professional Services executive arm in account and operations management, balancing delivery, relationship management and commercial growth, with autonomy for day-to-day decision-making and strong strategic alignment.
- Manage the delivery of projects and service contracts, ensuring deadlines, quality, scope and margin.
- Oversee operational governance, monitoring SLAs, KPIs, quality indicators and customer satisfaction.
- Coordinate multidisciplinary teams (project managers, consultants, technical specialists).
- Identify operational risks and act proactively with mitigation plans.
- Implement and sustain Agile, Scrum and Kanban best practices aligned with the area’s strategy.
- Act as Account Owner for strategic clients, serving as the primary executive point of contact.
- Maintain close relationships with client stakeholders (IT, Business, Operations and C-level).
- Lead QBRs, executive meetings, steering committees and strategic alignment sessions.
- Ensure a high level of NPS, contract retention and service renewals.
- Translate client needs into structured requirements for internal teams.
- Identify upsell and cross-sell opportunities within existing accounts.
- Support and lead the preparation of commercial proposals, SOWs, contract amendments and renegotiations.
- Work closely and collaboratively with Sales, Product and Technology teams.
- Ensure balance between revenue growth, operational feasibility and margin.
- Monitor profitability by account/project, analyzing costs, revenue and margin.
- Support the Head of Professional Services in building forecasts, capacity planning and financial planning.
- Ensure adherence to commercial models and signed contracts.
- Develop mid-level leaders and technical specialists.
- Conduct structured feedback, Individual Development Plans (IDP) and performance follow-ups.
- Promote a culture of excellence, sense of urgency, ownership and results orientation.
Requirements
- Extensive experience in technology services, delivery or consulting.
- Previous experience as a Project Manager, Delivery Manager, Service Manager or Account Manager.
- Proven experience in account management and consultative selling of IT services.
- Bachelor’s degree in Computer Engineering, Computer Science, Business Administration, Production Engineering or related fields.
- Postgraduate degree or MBA in Project Management, Business Management, Information Technology or related areas.
- Advanced English.
- Experience in the insurance sector (preferred).
- Professional project management certifications (e.g., PMP, PMI-ACP) (preferred).
Benefits
- Meal voucher (Vale Refeição).
- Food allowance (Vale Alimentação).
- Bradesco Health Plan.
- Bradesco Dental Plan.
- Wellhub and Totalpass memberships.
- Transportation voucher (Vale Transporte).
- Childcare assistance.
- Profit sharing and results-based bonus.
- Life insurance.
- Private pension plan.
- Day off on your birthday.
- Extended paternity leave.
- Partnership with Creditas.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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