Product Manager leading Client Identity and Access Management strategy execution at KeyBank. Focused on fraud prevention and client protection in the Branch & Contact Center channels.
About the role
- Accounts Receivable Supervisor leading a remote team of AR Representatives at Lithia & Driveway. Focusing on operational improvements, performance monitoring, and exceptional customer service.
Responsibilities
- Lead, develop, and motivate a remote, cross-functional AR team
- Support the AR Manager in coordinating daily operations, reporting, and process improvements
- Monitor team performance and hold individuals accountable to KPIs
- Manage staffing levels and workflow to ensure deadlines are met, including month-end and year-end close
- Handle escalated issues with professionalism and sound judgment
- Provide exceptional internal and external customer service
- Drive continuous improvement in AR processes and tools
- Maintain positive working relationships across departments
- Ensure confidentiality and data security at all times
- Prepare and deliver weekly and monthly performance reports
- Embrace and support changes in structure, systems, and processes
Requirements
- 1–3+ years of team leadership experience, preferably in Accounts Receivable or Collections
- Prior experience managing call center or high-volume support teams
- Proven success in leading remote employees across different roles and functions
- Strong communication skills, both verbal and written
- Detail-oriented with the ability to prioritize, problem-solve, and make decisions independently
- Critical thinking and active listening skills
- Proficiency in reporting and analytics
- High school diploma or equivalent required
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Proactive Contact Center Technician responsible for CCaaS platform configurations and integrations. Collaborating with business stakeholders to optimize technical solutions in hybrid work environment.
Call Center Agents in a diverse environment in Greece. Collaborate and develop communication skills in a hybrid workplace setting.
Head of Call Center driving customer service excellence and team leadership in a leading Medispa in Canada. Overseeing operations and ensuring high performance in a dynamic environment.
Bilingual Call Centre Representative handling telephone and email inquiries for residents. Organizing appointments and tracking leads while ensuring exceptional customer service standards.
Supervisor of Contact Center at Tokio Marine responsible for enhancing team performance and client satisfaction through motivational campaigns and feedback. Focused on sales performance and team evaluation.
Join Tokio Marine as an Analista de Contact Center, enhancing internal communication and engagement strategies. Focus on creating compelling content and effective campaigns.
Substance Use Disorder Technician in Call Center management of behavioral health treatments. Ensuring appropriate levels of substance use care and facilitating treatment authorization processes.
Customer service support for TD's Fraud Loss Prevention team assisting clients with inquiries and delivering support. Resolving issues while providing an outstanding customer experience in a hybrid role.
Contact Center Representative assisting customers with banking inquiries at TD. Delivering legendary service by resolving issues and offering personalized support to clients.