CRM & Business Systems Specialist handling Zoho applications for an energy startup. Collaborating with teams to enhance business processes and develop system solutions.
About the role
- Senior Manager handling strategic business operations at LILT, an AI-driven translation company. Involves partnering with senior leaders on initiatives to drive efficiency and measurable outcomes.
Responsibilities
- Partner with senior leaders on strategic initiatives: Take ambiguous, loosely-defined problems and transform them into clear action plans - diagnose root causes, define goals and success metrics, identify resource needs, prioritize against competing initiatives, and drive stakeholder alignment across people, process, data, and systems to deliver outcomes.
- Manage the Business Intelligence team: Oversee the BI team to ensure robust data collection, reporting, and analysis across all company metrics, including revenue, margins, efficiency, and customer health.
- Own Sigma implementation and management: Lead the deployment and ongoing management of Sigma as our company-wide BI and application tool; build dashboards, applications, and workflows that enable data connectivity and self-service analytics.
- Drive cross-functional improvements: Identify opportunities to improve processes, tools, and data infrastructure across the business; evaluate trade-offs across people, process, data, and technology; design and implement solutions that increase efficiency and scalability.
- Champion data-driven decision making: Build the systems and culture that enable leaders to make informed decisions quickly; translate complex data into clear insights and actionable recommendations.
- End-to-end problem ownership: Define success criteria upfront, coordinate resources across functional boundaries, navigate organizational complexity and competing priorities, hold teams accountable, and drive execution to measurable outcomes.
- Support annual and strategic planning: Diagnose gaps between company goals and current trajectory, support leadership in developing annual operating plans, quarterly OKRs, and long-term initiatives.
Requirements
- 7+ years of experience in business operations, strategy, consulting, analytics, or related roles at a leading B2B Enterprise company
- Proven generalist operator with track record of driving impact across multiple functional areas (go-to-market, finance, operations, product)
- Strong analytical and technical skills: proficiency with SQL and BI tools (Sigma experience a plus); ability to build dashboards, analyze data, and translate insights into recommendations
- Experience managing or leading teams, including providing coaching, feedback, and development
- Demonstrated ability to take ambiguous problems and drive them to measurable outcomes - from diagnosis through execution
- Strong communication and storytelling skills; able to influence and negotiate with senior executives and drive alignment across functions
- Autonomous and curious problem-solver who thrives in fast-paced environments where priorities shift rapidly.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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