Intern Business Process at ACI focusing on audit readiness and process improvement. Collaborating with teams to document processes and enhance operational effectiveness.
About the role
- Business Process Manager acting as a link between customer service and IT at Liebherr. Overseeing demand processes and ensuring solutions for customer service delivery.
Responsibilities
- Act as the central link between our customer service division and IT, coordinating the full demand process and translating business requirements into delivered solutions across our three sites in Nenzing, Rostock, and Killarney
- Define and coordinate business requirements for the three sites in Nenzing, Rostock and Killarney with IT, and oversee the entire IT demand process
- Act as the central point of contact for IT demand management and the IT architecture organisation within the customer service division
- Understand and analyse the service processes at the three locations, derive functional requirements in collaboration with stakeholders, and develop innovative solution concepts
- Collect, filter and prioritise business requirements according to business value, criticality and strategic relevance for customer service
- Translate business requirements into detailed specifications and oversee implementation through to full qualification
- Identify opportunities for optimisation and automation and promote the adoption of best practices and Liebherr standards in service processes
- Build strong relationships with the customer service departments at all three sites and with IT and facilitate regular communication
Requirements
- A degree in economics, computer science or engineering, or a completed commercial/technical apprenticeship with several years’ professional experience
- Analytical and strategic thinking, as well as strong problem-solving skills
- Strong communication skills, negotiation skills and the ability to explain complex issues clearly
- Adaptability and the ability to take the initiative in a dynamic environment
- Several years’ experience in process management, ideally in an international customer service environment, is desirable
- In-depth knowledge of service processes and basic IT skills (e.g. ERP, CRM, IT architecture)
- Excellent written and spoken German and English
Benefits
- competitive salary
- pension scheme
- training and development opportunities
- subsidised canteen
- retailer discounts
- travel opportunities
- sports and social club
- cycle to work scheme
- early finish on a Friday
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Executive Assistant supporting Calgary - based partners in a global implementation firm. Managing complex schedules, communications, and enhancing business operations.
Executive Director of Enterprise Business Systems leading strategic initiatives for enterprise applications at Carle Health. Focusing on aligning capabilities with business objectives and vendor management.
Administrative Assistant providing comprehensive support to the Raytheon Business Process Team. Ensuring efficient operations through meeting coordination, logistical support, and administrative tasks in a hybrid setting.
Business Systems Consultant analyzing systems and user requirements for Highmark Health. Collaborating with teams, driving quality solutions, and mentoring junior resources in a hybrid work setting.
Manager - Business Operations leading presales efforts and AI/automation initiatives at Datacom. Championing process improvements across teams to enhance delivery in managed services.
Specialty Pharmacist managing the 340B Drug Pricing Program operations, ensuring compliance and integrity. Collaborating with healthcare teams to support medication access for underserved populations.
Business Operations & Strategy role for a new strategic product with hands - on work in São Paulo. Focusing on data analysis, operations, and collaboration with technical teams.
Business Process Consultant supporting continuity planning and advisory services at Markon. Advise on operational resilience, lead COOP planning, and conduct training across an organization.
Business Systems Specialist building and maintaining solutions using Microsoft Power Platform at P3 logistics. Supporting users and ensuring effective workflow implementation in a collaborative environment.