Senior Review Manager critical to implementing innovative strategies for EMEA Managed Review delivery. Collaborating with senior leadership and managing client relationships effectively to drive profitability.
Responsibilities
Promote and communicate the operational vision, mission, and overall direction of the Lighthouse vision and approach to Managed Review;
Support the organisation's overall strategic goals and contribute to the profitability requirements of the operational teams as determined by the strategic plans through the implementation of innovative managed review strategies;
Management of client relationships, including high level consulting on search, analytics, predictive coding, conceptual categorization, due diligence, data protection requests and review.
Function as the internal escalation point person for internal issues involving Managed Review projects.
With future department growth, responsibility for training and mentoring of junior Review Managers: Defining areas and methods of training and particular tests or benchmarks. Assessing skill levels and suggesting areas of improvement for junior team members.
Performs full range of client-facing responsibilities in defining, managing, reporting, and communicating case/client specific Managed Review projects.
Collaborate with the Senior MDR team to define and implement project specific workflows for the substantive review element of each project.
Collaborate with Client Services in the oversight of the end-to-end workflow for Managed Review matters including ingestion, processing, and maintenance of large and complex data sets for highly sophisticated corporations, law firms and internal clients.
Prepare the workspace for incoming review matters, including but not limited to the creation of searches and dashboards on the review platform together with providing detailed set-up instructions to the Client Services team.
Collaborate with the Senior MDR team and the wider team across a range of proposals and tender applications, providing meaningful contributions to the relevant Managed Review elements of the process.
Prepare and provide to the client comprehensive written briefing materials on a project specific basis.
Provide comprehensive project specific training to the review team.
Implement and administer stringent QC processes for managed review output, including daily sampling, provision of daily feedback to the team and preparation and provision of detailed reports to the client.
Cultivate and maintain a pool of specialist reviewers for complex review matters spanning a range of specialisms.
Maintain and manage third party relationships with Document Review providers as required to satisfy client requests.
Requirements
Legally qualified either as a solicitor or barrister.
Experience owning and managing a profit centre with track record of driving profitable results.
Experience overseeing the planning and implementation of numerous complex review projects with project specific revenue of >£3M.
Extensive legal document review expertise across a range of legal specialisms.
A desire to work in a demanding environment and be comfortable multi-tasking.
A passion for strategic planning, analytical thinking, and voicing their opinions.
A proven history of successfully managing and developing teams and individuals.
A proven track record of effectively utilising and allocating resources.
Strong communication skills including at the executive level and experience in front of clients.
A proven ability to negotiate cross functional challenges, managing conflicting views and finding solutions.
A desire to travel to prospective and existing clients, training and conferences required.
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