Oncology Customer Team Leader managing a team of Oncology Sales Representatives in the Music City District. Focusing on customer needs through effective sales and team collaboration.
About the role
- After Sales Manager overseeing operations in Liebherr's Biggleswade depot. Driving profitability through efficiency, quality support, and team leadership.
Responsibilities
- Lead the daily operations of the Biggleswade depot, ensuring strict adherence to Health & Safety (H&S) regulations and efficient resource allocation.
- Monitor and maintain Utilisation and Work in Progress (WIP) targets.
- Act as a subject matter expert, providing high-level technical assistance to field service engineers and customers.
- Ensure all aftersales administration is handled accurately and promptly.
- Drive revenue growth by meeting annual targets for parts sales, servicing, and repair contracts.
- Regularly review Profit and Loss (P&L) statements to identify areas for improvement.
- Work with the Service Controllers to ensure all service-related repairs are accurately estimated.
- Lead your team through structured performance tools.
- Facilitate monthly toolbox talks and ensure all engineers receive the necessary technical training.
- Conduct weekly/fortnightly team meetings to track progress.
- Build strong, long-term customer relationships through proactive communication.
- Act as the escalation point for customer disputes.
- Ensure high-level, customer-focused product support.
Requirements
- Plant Engineering NVQ Level 3 or equivalent in a relevant industry
- Competent plant engineering background
- Ability to demonstrate effective leadership skills with a team of similar size in a comparable work environment
- Ability to articulate highly developed customer service skills applied in a working environment of similar complexity
- Good communicator at all levels
- Flexible approach to work
- Ability to use own initiative
- Able to demonstrate ability to work effectively in a pressurised environment.
Benefits
- Secure and progressive work environment
- Competitive salary and benefits
- Training and personal development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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