Administrative support role in Underwriting team at Tarion, assisting with various administrative tasks and ensuring efficient workflow. Requires post - secondary enrollment and strong customer service skills.
About the role
- Team Lead for underwriting support operations at Liberty Mutual Canada. Overseeing a team to enhance commercial insurance underwriting processes and foster collaboration for operational excellence.
Responsibilities
- Select, develop, and manage a talented team that supports the underwriters in achieving a balanced, profitable and quality book of business by performing various underwriting support activities.
- Partner with underwriting to direct the day-to-day activities of the team by facilitating communication and establishing priorities, reviewing assignments, redirecting work when needed, and assisting in problem solving to make improvements in the work or meet established operations service standards
- Responsible for the acquisition, retention, and development of Underwriting Operations Associate talent.
- Formally manage, guide, and mentor Underwriting Operations Associates to improve technical and behavioral capabilities.
- Champion and model our Liberty values and Guidelines for Inclusion to drive market leading culture and ensures positive employee engagement.
- Work closely with the leadership team to identify, prioritize, implement and stabilize operational initiatives to drive a best-in-class operating model, service and productivity.
- Build a team culture of collaboration with other Liberty Mutual Canada business units to ensure sharing of best practices across the organization and overall operational excellence.
- Drive operational excellence by reviewing, improving, designing and implementing scalable and repeatable operational processes that improve efficiencies and deliver market-leading value to our brokers and clients.
Requirements
- Bachelor’s degree or equivalent experience.
- Minimum of 3 years of experience in supporting a commercial lines underwriting operation.
- In-depth knowledge of commercial lines underwriting products and processes.
- Intermediate knowledge of property and casualty insurance coverage.
- Understanding of risk analysis/selection and risk assessment.
- Familiarity with rating procedures, plans, systems/workflow and pricing.
- Advanced skills in MS Excel and Word.
- Demonstrated ability to effectively delegate tasks to team members, fostering collaboration and ensuring efficient workflow while empowering others to take ownership of their responsibilities.
- Effective communication skills, including listening, writing, providing constructive feedback etc.
- Strong planning and organizational skills.
- Proficient in analyzing and solving problems.
Benefits
- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance
- Competitive health & dental benefits plan
- Market-leading pension plan
- Competitive time off policy
- External education & tuition reimbursement programs
- Employee & Family Assistance Programs
- An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion
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