Business Excellence and Operations Director at Ipsen Pharma focusing on operational performance and strategic initiatives across the MEAM region. Leading projects that enhance business operations and customer excellence.
About the role
- Operations Specialist optimizing internal workflows, maintaining CRM, and automating systems at Lexroom.ai in Milan. Collaborate closely with Sales, Operations, and Product teams.
Responsibilities
- Maintain and improve our CRM (HubSpot) with clean data, workflows, and structured processes
- Build internal automations across tools (Zapier, Make, HubSpot, Notion, Airtable, Slack)
- Design, build, and maintain dashboards that help teams track KPIs and operate more efficiently
- Collaborate with internal teams to understand operational pain points and translate them into scalable solutions
- Conduct data cleaning, validation, and reconciliation to ensure accuracy and reliability
- Work with APIs, documentation, and no-code/low-code tools to integrate systems
- Contribute to internal documentation, process optimization, and operational excellence initiatives
Requirements
- 1–3 years of experience in Operations, Revenue Ops, Sales Ops, Business Ops, or similar roles
- Strong analytical mindset and data-first problem solving
- Hands-on experience with CRM tools—HubSpot preferred
- Comfortable building workflows, automations, and dashboards across different no-code platforms
- Ability to work with APIs, webhooks, and basic scripting (or willingness to learn)
- Highly detail-oriented, structured, and reliable
- Strong communication skills in Italian and English
- Curiosity, proactivity, and comfort working in fast-paced environments
Benefits
- Hybrid Work Model: Split your time between working from home and collaborating in our dynamic Milan office, balancing flexibility and team connection.
- Health Insurance: Comprehensive health coverage to ensure your peace of mind.
- Meal Vouchers: Receive ticket vouchers to make your lunch breaks more enjoyable.
- Performance Bonuses: Be rewarded for your hard work with production bonuses tied to your impact and results.
- Team Retreats & Building Activities: Experience periodic retreats and team-building activities that strengthen collaboration and fuel creativity.
Job title
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Degree requirement
No Education Requirement
Location requirements
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