Director of Sales Operations responsible for leading a team and driving seller productivity at Wolters Kluwer. Partnering with cross - functional teams to optimize processes and achieve revenue targets.
About the role
- Operations Specialist optimizing internal workflows, maintaining CRM, and automating systems at Lexroom.ai in Milan. Collaborate closely with Sales, Operations, and Product teams.
Responsibilities
- Maintain and improve our CRM (HubSpot) with clean data, workflows, and structured processes
- Build internal automations across tools (Zapier, Make, HubSpot, Notion, Airtable, Slack)
- Design, build, and maintain dashboards that help teams track KPIs and operate more efficiently
- Collaborate with internal teams to understand operational pain points and translate them into scalable solutions
- Conduct data cleaning, validation, and reconciliation to ensure accuracy and reliability
- Work with APIs, documentation, and no-code/low-code tools to integrate systems
- Contribute to internal documentation, process optimization, and operational excellence initiatives
Requirements
- 1–3 years of experience in Operations, Revenue Ops, Sales Ops, Business Ops, or similar roles
- Strong analytical mindset and data-first problem solving
- Hands-on experience with CRM tools—HubSpot preferred
- Comfortable building workflows, automations, and dashboards across different no-code platforms
- Ability to work with APIs, webhooks, and basic scripting (or willingness to learn)
- Highly detail-oriented, structured, and reliable
- Strong communication skills in Italian and English
- Curiosity, proactivity, and comfort working in fast-paced environments
Benefits
- Hybrid Work Model: Split your time between working from home and collaborating in our dynamic Milan office, balancing flexibility and team connection.
- Health Insurance: Comprehensive health coverage to ensure your peace of mind.
- Meal Vouchers: Receive ticket vouchers to make your lunch breaks more enjoyable.
- Performance Bonuses: Be rewarded for your hard work with production bonuses tied to your impact and results.
- Team Retreats & Building Activities: Experience periodic retreats and team-building activities that strengthen collaboration and fuel creativity.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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