Product Service Engineer focused on VisionLink Productivity within construction industries at Caterpillar. Enhancing product acceptability and providing technical support to various teams.
About the role
- Site Automation Engineer managing robotic assembly systems at major customer sites. Troubleshooting and improving hardware/software reliability while ensuring high system uptime with customer interface.
Responsibilities
- Own the performance and reliability of robotic assembly systems at a major customer site
- Act as the primary technical interface between customer and manufacturing partners
- Use live data and diagnostic tools for troubleshooting hardware and software issues
- Drive continuous improvement to ensure high system uptime
- Provide excellent customer service and actively listen to customer concerns
- Educate and train customers on device operation, maintenance, troubleshooting and repair
Requirements
- Experience in an automation and robotics environment
- Bachelor’s Degree (Mechanical or Electrical Engineering); Associate degree with equivalent years of experience may be considered
- Automation, robotics, and PLC experience
- Understanding of Recipe Debug
- Experience using Vision systems for inspection and point of interest interpolation
- Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes
- Technical documentation experience (reading, creating, editing)
- Ability to diagnose and repair complex mechanical systems
- Capable of following electrical and mechanical drawings
- Self-starter with ability to work productively with minimal supervision
- Calm, collected demeanor and commitment to customer service
Benefits
- Flexibility to work remotely when onsite presence is not required
- On-call rotation to ensure smooth operations
- Opportunity to make lasting, impactful changes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Product Service Engineer at Caterpillar enhancing product acceptability and providing technical support in construction industries. Involves collaboration and leadership opportunities across global teams.
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