Hybrid Client Experience Consultant

Posted 1 hour ago

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About the role

  • Training Consultant responsible for delivering high quality training to legal professionals at LexisNexis. Engaging clients through digital and in-person formats in Auckland or Wellington.

Responsibilities

  • Planning and delivering learning activities online and face-to-face
  • Engaging with customers and end-users to enhance product knowledge
  • Defining customer learning needs and implementing training solutions
  • Developing and maintaining digital learning resources
  • Building relationships with stakeholders
  • Analyzing customer and market insights to improve products
  • Keeping updated on market changes and adapting training delivery
  • Timely reporting in databases

Requirements

  • Relevant qualification in Law, Education, Training, Technology, Digital Learning, or Instructional Design
  • Experience in training delivery and customer relationship management
  • Ability to work autonomously and self-motivated
  • Experienced in liaising with various organizational levels
  • Interest in Generative AI and GenAI tools

Benefits

  • Country specific benefits

Job title

Client Experience Consultant

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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