Quality & Training Specialist in Münster focusing on customer service quality management. Involves coaching and developing systems for agent support.
About the role
- Learning and Development Consultant leading digital content creation and training programs at Manulife. Focused on e-learning development and adult learning methodologies to enhance organizational capabilities.
Responsibilities
- Conduct Training Needs Analysis (TNA) using adult learning methodologies and instructional design models (ADDIE, SAM)
- Design and develop e‑learning modules (e.g., Compass)
- Conceptualize, prepare, and implement learning program development activities
- Build and maintain strong working relationships with trainers, SMEs, learning champions, and stakeholders across the enterprise
- Evaluate the effectiveness of learning programs, identify improvement opportunities, and recommend actionable solutions
- Perform vendor management related to program development needs
- Facilitate selected Learning & Development courses, as needed
Requirements
- A Bachelor’s degree or comparable professional experience
- Strong instructional design background with hands‑on experience in e‑learning creation
- Proven experience using Articulate 360 (Storyline, Rise) or equivalent tools
- Demonstrated ability to design digital learning content from scratch
- Experience developing training materials for developmental and capability‑building programs
- Strong understanding of adult learning principles, ADDIE, and SAM methodologies
- Ability to manage and execute learning and development programs end‑to‑end
- Strong analytical and problem‑solving skills
- Solid proficiency in the MS Office suite
- Ability to work effectively in an ambiguous environment and adapt to shifting priorities and timelines
- Experience in process improvement and/or project management (preferred)
- 1–2 years of experience managing and executing learning‑related programs (preferred)
- Excellent presentation, communication, and facilitation skills (preferred)
- Agile project management experience (preferred)
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Specialist developing onboarding and learning content for National Geographic. Collaborating with HR to enhance workforce capabilities and engagement.
Instructional Design Supervisor leading a team to create effective learning solutions at GM, focusing on innovation and technology integration. Managing projects, mentoring, and collaborating with stakeholders to drive improvement.
Leadership Development Program Specialist at GEICO designing leadership development experiences to build readiness and skills while directly supporting business performance.
Assist in organizational development projects for Volkswagen Group Technology, analyzing processes and preparing presentations for executive management. Gain insights into decision - making processes and governance.
Technical Training Specialist responsible for training clients on Kaseware’s law enforcement software. Developing materials, assessing training needs, and delivering learning activities in a hybrid model.
Talent Development Professional managing talent and learning initiatives at Umicore. Collaborating with business leaders to develop employees and enhance talent processes.
Safety Training Specialist responsible for implementing and overseeing safety training programs at various job sites. Fostering a culture of safety and compliance within Mullins Mechanical.
Leadership & Organizational Development Coordinator providing centralized support for Mortenson's leadership programs. Coordinating logistics, program management, and participant experience across various development initiatives.
L&D Methodologist developing structured and practical learning experiences for Salmon's business units. Collaborating with teams to enhance training effectiveness and business performance.