Compliance Analyst serving in LendingTree’s Compliance team ensuring effectiveness of internal controls and compliance regulations. Monitoring customer complaints and suggesting process improvements.
Responsibilities
Perform compliance testing and monitoring activities in accordance with the annual compliance testing plan.
Document test results, supporting evidence, and identified issues in a clear and consistent format.
Validate corrective actions to confirm issues have been remediated appropriately.
Maintain organized records of testing results and workpapers to support internal and regulatory reviews.
Prepare summaries of findings and assist with drafting monitoring and testing reports.
Escalate potential compliance concerns to Compliance Director for review.
Support ongoing enhancements to the Compliance Management Program.
Stay current on relevant regulatory requirements and compliance best practices.
Suggest process improvements to strengthen control environments and testing efficiency.
Manage escalated consumer complaints, identify recurring trends, and assess themes to enhance business practices and improve customer experience.
Requirements
Bachelor’s degree in business, legal studies, finance, marketing, or a related field; advanced degree preferred.
3–5 years of experience in a compliance, legal, or marketing review role within a banking or fintech organization. Exposure to compliance testing preferred.
Basic understanding of financial regulations (e.g., UDAAP, ECOA, FCRA, GLBA) and compliance principles.
Familiarity with compliance management program, testing frameworks, or audit methodologies is a plus.
Demonstrated experience tracking, analyzing, and reporting customer complaints with a data-driven approach.
Exceptional interpersonal, oral, and written communication skills, with the ability to interact with geographically dispersed teams.
Strong analytical and problem-solving skills to guide decision-making, with attention to detail.
Ability to manage multiple priorities and meet deadlines.
Proven ability to adapt to a fast-paced, continuously evolving environment.
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