About the role

  • Regulatory Caseworker managing individual caseloads for crofting applications in Scotland. Communicating with stakeholders and ensuring accurate record-keeping and compliance in crofting regulations.

Responsibilities

  • Dealing with telephone, written and face to face enquiries from both internal and external stakeholders.
  • Communicate with applicants regarding progress of their applications.
  • Using various IT systems, making assessments of information submitted on applications, including data capture of information submitted and maintaining spreadsheet information.
  • Create cases on Crofting Information System following receipt of regulatory applications, notifications & registrations.
  • Process regulatory and croft registration applications, assessing validity and escalating casework to senior colleagues.
  • Proactive diary and inbox management including regulatory enquiries, prioritising tasks and coordinating activities.
  • Ensure that the Register of Crofts and any other Commission records are accurately updated.
  • Attend, engage and complete the Regulatory Training Programme, associated internal training and comply with Scottish Government mandatory training.

Requirements

  • Understanding of IT systems, including Microsoft Office or similar

Benefits

  • Supportive and inclusive working environment
  • Wide range of employee benefits

Job title

Regulatory Caseworker

Job type

Experience level

Mid levelSenior

Salary

£30,174 - £32,425 per year

Degree requirement

High School Diploma

Location requirements

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