Regulatory Caseworker managing individual caseloads for crofting applications in Scotland. Communicating with stakeholders and ensuring accurate record-keeping and compliance in crofting regulations.
Responsibilities
Dealing with telephone, written and face to face enquiries from both internal and external stakeholders.
Communicate with applicants regarding progress of their applications.
Using various IT systems, making assessments of information submitted on applications, including data capture of information submitted and maintaining spreadsheet information.
Create cases on Crofting Information System following receipt of regulatory applications, notifications & registrations.
Process regulatory and croft registration applications, assessing validity and escalating casework to senior colleagues.
Proactive diary and inbox management including regulatory enquiries, prioritising tasks and coordinating activities.
Ensure that the Register of Crofts and any other Commission records are accurately updated.
Attend, engage and complete the Regulatory Training Programme, associated internal training and comply with Scottish Government mandatory training.
Requirements
Understanding of IT systems, including Microsoft Office or similar
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