Customer Support Representative empowering LendingClub members towards better financial health. Handling inbound calls and providing tailored solutions to financial service inquiries from a call center environment.
Responsibilities
Take inbound phone calls for members who need support in completing applications
Listen and tailor solutions for members' goals
Simplify complex processes for better understanding
Help members understand their available options
Describe relevant LendingClub products and encourage investigation of offers
Requirements
6+ months of call center experience -AND/OR- 1+ year with in person customer service experience
Strong understanding of financial products/services
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