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About the role
- Field Service Engineer responsible for technical support of x-ray and CT based security systems at customer sites. Ensures customer satisfaction and maintains professional relationships with regional airports.
Responsibilities
- Perform technical support activities by installing, troubleshooting, maintaining, and servicing x-ray and CT based security systems at customer sites.
- Handle complex products and/or problems and may provide technical guidance to lower-level technicians.
- Develop and maintain relationships and favourable contacts with all airports in region.
- Ensure customer satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services.
- Install, calibrate, maintain, test, troubleshoot, and repair x-ray and CT based security systems of a highly complex nature.
- Coordinate the planning and delivery of preventative maintenance (PM) services on various types of security search equipment to regional customers.
- Ensure response times and resolve for corrective maintenance (CMs) are achieved within outlined process KPIs and customer SLAs.
- Ensure accurate creation, processing, completion of work orders against the correct timestamps within our Salesforce Lightening system.
- Record clear, concise information that provides critical business intelligence, contractual performance, and compliance reporting.
- Ensure maintenance reports submitted and information relayed directly to the customer is always professional and commercially sensitive.
Requirements
- Excellent customer interface, presentation and communication skills, both verbal and written are required.
- Knowledge of complex digital and analog circuitry is required, Linux a plus.
- Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred.
- Team player with ability to prioritize and work under pressure in a fast-paced environment with minimal oversight.
- Ability to perform multiple activities simultaneously and independently.
- Microsoft 365 Demonstrate advanced proficiency in IT systems, Network & PLC diagnostics, and specialised software platforms used in aviation security systems.
- Previous experience in Security and Detection Systems Aviation.
- Knowledge of complex digital and analog circuitry is required.
- Knowledge of complex mechanical systems, familiarity with test equipment.
- Solid experience of working successfully within a field service environment within a directly applicable industry.
- Strong technical knowledge of x-ray, CT technologies, and company’s products and equipment.
Benefits
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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