Field Service Technician providing technical support for mission critical digital mobile communications systems at Motorola Solutions. Collaborating with teams to maintain and optimize advanced communication systems.
About the role
- Field Service Technician providing 24x7 technical support and resolution for Teradyne's customers. Involved in system installations and diagnostics with a focus on customer satisfaction.
Responsibilities
- Provide technical support and resolution to the customers including system installations, diagnostic and identification of problem areas which result in system failures.
- Work on shift rotation, providing a 24x7 field support to customers.
- Manage customer expectations by quick, clear and accurate delivery of pro-active action, Follow up and ensure timely closure of all customer complaints.
- Escalate service problem and take ownership of problem until it is resolved.
Requirements
- Diploma in Electronics / Mechanical Engineering or equivalent
- Minimum 2 years experience in Field Service/Maintenance role and prior experience in Hard Disk Drive Testing is an advantage.
- Good working knowledge with automation applications.
- Good command on Microsoft Excel is a must.
- Knowledge in C, C++/ Visual C++ programming will be an advantage.
- Strong analytical skill and good written and verbal communication skills in English and your native language are required.
- Proactive team player, meticulous with ability to work independently and under pressure.
- Flexible in job and shift assignment.
- Has a winning attitude and willing to go extra mile and exceed customer expectation.
- Able to read electronic schematic diagrams and basic CAD.
- Capable to perform soldering and desoldering components.
Benefits
- We are an equal opportunity employer and value diversity at our company.
- Will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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