Field Service Engineer supporting data center construction at Switch. Delivering mission - critical tech solutions and validating construction processes for future technology.
About the role
- Service Engineer at ANDRITZ AG assisting customers with troubleshooting and repair of Schuler equipment. This role involves on-site assembly and training, with a focus on customer service and technical support.
Responsibilities
- Assist customers with on-site troubleshooting and repair of existing Schuler equipment
- Assist with the assembly and startup of new Schuler presses, as well as customer training
- Establish a solid relationship with customers and provide a point of contact for technical support
- Applies mechanical and hydraulic knowledge to test, troubleshoot and repair systems and equipment
- Read prints, drawings and schematics and preforms basic calculations
- Supports service sales by identifying and presenting various products, parts, and services
- Maintains and develops strong customer relationships to ensure positive customer service satisfaction measurements
Requirements
- High school diploma or equivalent required
- Associates degree preferred
- Journeyman certification preferred
- At least 2-5 year of related experience required
- Experience with mechanical, electrical, and hydraulic required (Heavy) Machine building experience required
- Preventative maintenance and machine troubleshoot experience
- Able to read blueprints, drawings, and schematics
- Able to facilitate discussions and give presentations with highly technical content
- Presents clearly and informatively.
- Willingness to travel in US, Canada, and Mexico
- Personal flexibility with work hours
- Reliable and friendly appearance with our customers
- Proficient user of Microsoft Office (Excel, Outlook, and PowerPoint)
- Highly organized and time conscious
- Possess strong analytical aptitude
- Proficient computer skills with the ability to learn new software
- Customer focused
- Strong time management and organizational skills
- Ability to multi-task and to work in dynamic business environment; Adaptable to change
- Self-motivated and results oriented; Ability to use judgement and make decisions independently
- Teamwork oriented to resolve problems and achieve goals
- Excellent listening, verbal, and written communication skills
- Fluent in English with advanced reading and writing skills
- German Language skills or Portuguese Language skills would be a plus
Benefits
- 100% travel required
- Valid Passport, Driver’s License
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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