Field Service Engineer providing customer support for marine gear systems. Responsible for commissioning, maintenance, troubleshooting, and customer communication regarding project timelines.
About the role
- Field Service Engineer managing VELYS Robotics in hospitals within Central Germany. Responsible for system installation, maintenance, and customer relationship management in healthcare.
Responsibilities
- Support a national team responsible for VRAS (VELYS Robotic‑Assisted Solution).
- Commissioning of robotic systems in hospitals
- Corrective maintenance, fault troubleshooting and root‑cause analysis to minimize downtime
- On‑site service and regular maintenance of robotic systems
- Coordinate with customers and service coordinators to plan and execute preventive and corrective actions, as well as service bulletins
- Act as administrative and technical interface to the customer to maintain the relationship
- Use diagnostic software and continuously develop troubleshooting skills; provide feedback to product/engineering
- Attend regional conferences and workshops on medical devices
- Independently manage calendar and travel planning to ensure customer satisfaction
- Support service contract renewals in cooperation with Sales
- Collaborate with Sales to identify leads and communicate customer‑satisfaction issues
- Manage and control field inventory, tools, test equipment, technical documentation and assigned devices
- Complete and document assigned work orders; maintain customer contacts
Requirements
- Completed training in electrical engineering, a technical degree or equivalent qualification
- Experience with medical devices/robotics desirable but not required
- Knowledge of electrical testing requirements; advantageous: understanding of hospital workflows, organizational structure and key stakeholders
- Fluent German and good written and spoken English
- High flexibility and approx. 80% travel availability within the region; availability for emergency call‑outs
- Strong communication skills; reliable and authentic personality
- Reliability and sense of responsibility
- Team player
- Independent, structured working style and strong organizational skills
- Can‑do attitude and high self‑motivation
- Customer‑ and results‑oriented
- Creativity, willingness to embrace change and persuasiveness
- Flexibility
Benefits
- Structured onboarding program and mentoring
- Dynamic team with a fun atmosphere
- Flexible working conditions
- Diverse career opportunities within DePuy Synthes
- Company car for business and private use
- Health benefits (e.g., fitness reimbursement program, wellness courses)
- Competitive compensation, pension benefits and family‑friendly policies
- Supplemental sick pay starting from the 43rd day of illness
- Support during parental leave
- Employee referral programs (bonuses up to €2,000)
- Bike leasing, Corporate Benefits discounts and other offers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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