Customer Service Associate at Catbird providing support across multiple channels for customer inquiries. Managing both customer care and operational processes in a hybrid role.
About the role
- Customer Service Representative for Leidos assisting with mortgage origination and FHA guidelines. Requires mortgage experience and customer service skills for a remote role.
Responsibilities
- Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures
- Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests
- Follow standard operating procedures for various topics, systems, and contact channels
- Document all of your contacts in a database
- Keep up to date on FHA mortgage processes and procedures
Requirements
- High School diploma or General Educational Development (GED) certificate
- Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
- Minimum of 1 year of contact center experience or telephone customer service experience
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
- Ability to work an 8-hour shift (including a 30-minute lunch break), Monday – Friday, based on business needs
Benefits
- Access to benefits on day one, including medical and dental insurance
- 401K
- Life insurance
- AD&D
- Voluntary Disability plans
- Immediate and ongoing training to support your success
- Discounted Leidos stock purchase and other Employee Discounts
- Company-wide career mobility
- Company-sponsored Public Trust eligibility upon hire
- Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
- 11 paid holidays per year
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Experience leader at 7AI responsible for end - to - end customer journey management while optimizing for outcomes. Driving value and relationships in a customer - centric role within cybersecurity.
Providing customer support for Prex's financial platform, solving inquiries in Montevideo. Ensuring quality service and continuous improvement while working in a hybrid setup.
Customer Service Agent ensuring high service quality for B2C customers in Berlin. Collaborating with teams to improve support processes while managing customer inquiries.
Customer Support Executive resolving bookkeeping and accounts issues at Bright. Guiding customers through software while utilizing AI tools for enhanced support.
Customer Support Advisor ensuring excellence in patient service for a leading online pharmacy. Handling inquiries, collaborating with teams, and upholding care standards in a hybrid role.
Customer Service Advisor at CMA CGM providing exceptional customer experience for UK customers through phone and email communication. Collaborating with internal stakeholders to meet customer needs and enhance service delivery.
Customer Service Professional in ocean transportation at CEVA Logistics. Responsible for managing customer inquiries, shipments, and implementation of services and products.
CSR role connecting veterinary clinics with pet aftercare services. Building relationships, handling pets, and managing service delivery.
Customer Service Representative handling compassionate aftercare services for pets at Gateway Services. Building relationships with veterinary clinics and ensuring exceptional service to pet parents.