Working student or intern at Fraunhofer focusing on Business Development in Machine Intelligence. Engaging in diverse tasks including market research, customer management, and project support.
About the role
- Sr. Business Development Manager leading telesales team focused on client retention strategies and revenue preservation. Overseeing performance metrics and coaching for upselling and payment collection success.
Responsibilities
- Lead a team of Specialists managing Standard and Recovery accounts
- Ensure execution of client retention strategies, revenue preservation, upselling, and payment collection
- Drive team performance through structured reporting and coaching
- Meet monthly targets on touchpoints, renewals, upsells, and collections
- Implement and monitor client retention strategies
- Track and support the recovery of churned or at risk accounts
- Oversee payment collection follow ups in coordination with clients and finance team
- Prepare and present team reports and adjust strategies based on insights
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or any related field.
- At least 2-4 years of experience in Account Management or Client Services, with leadership or supervisory experience is an advantage
- Excellent communication and client-facing skills, with strong problem-solving and negotiation capabilities.
- Strong organizational and time management skills
- Deep understanding of client lifecycle management, from onboarding through retention and renewal.
- Able to analyze data and use insights to improve revenue retention, upselling, and collection performance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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