Operations Support Specialist providing vital support within The Hartford's Claims Centralized Operations Group. Responsible for processing customer - initiated claims and managing daily workload.
About the role
- Junior Customer Service Specialist providing phone and email support for service and repair requests in Spanish for clients. Role based in hybrid mode from Warsaw office with daily operational responsibilities.
Responsibilities
- Perform customer service activities related to service and repair requests from the customers over the phone and via e-mail.
- Review and validate contractual agreements related to the service and repair process.
- Manage orders and returns activities in SAP.
- Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.
- Ensure resolution of queries within the contractual metrics.
Requirements
- Fluency in Spanish language (min. C1 level).
- Knowledge of English language (min. B2 level).
- Well-developed communication skills.
- Full time availability, 8 hours daily from Monday to Friday.
- Client orientation and stress resistance.
- Microsoft Office package knowledge (Excel, Word, PowerPoint).
- Experience in customer service related role (Bonus Points).
- Familiarity with SAP (Bonus Points).
Benefits
- Hybrid mode of employment (3/2 days onsite weekly from the office located in Warsaw city center).
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
- A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
- Employee Assistance Program - legal, financial, and psychological consultations.
- Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
- Paid employee referral program.
- Private medical care, life insurance.
- Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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