Senior Implementation Analyst serving as the liaison between Operations and IT at GXO. Define business requirements and coordinate communication for logistics system implementation.
About the role
- IT/Cloud Consultant at Kyndryl focusing on digital communication strategies and execution for organizational change. Engaging with teams to develop and refine communication materials and metrics.
Responsibilities
- Contribute to the development and execution of communication strategies that support organizational change initiatives, with a strong focus on digital and online channels.
- Collaborate with OCM Consultants and project teams to understand change impacts and communication needs for various stakeholder groups, considering online engagement.
- Develop clear, concise, and engaging communication materials across multiple channels, with a strong emphasis on online platforms including email marketing, intranet content, social media (internal), digital signage, and virtual meeting platforms.
- Support the creation and maintenance of communication plans, timelines, and stakeholder matrices, considering the nuances of online communication delivery and engagement.
- Assist in the development of key messages that articulate the vision, rationale, and impact of the change, optimized for online consumption.
- Coordinate the distribution of communication materials through appropriate channels, with a focus on leveraging online tools and platforms for broad reach and engagement.
- Support the planning and execution of communication events, such as virtual town halls, online information sessions, and webinars.
- Gather feedback on communication effectiveness, including monitoring online engagement metrics, and contribute to the refinement of communication strategies and materials.
- Maintain communication logs and track the dissemination of information, including online distribution records.
- Assist in identifying and addressing potential communication barriers and resistance to change, considering the dynamics of online discussions and feedback.
- Collaborate with training and other workstreams to ensure consistent and aligned messaging across all channels, including online learning platforms.
- Support the development of online communication guidelines and templates.
- Contribute to the development of communication metrics and reports, including tracking online engagement and reach.
- Stay informed about best practices in change communication and online engagement strategies.
Requirements
- Bachelor's degree in Communications, Public Relations, Marketing, English, Journalism, or a related field.
- 5-7 years of experience in a communication role, preferably within organizational change management or corporate communications, with demonstrable experience in online communication strategies and execution.
- Strong written and verbal communication skills, with the ability to tailor messaging to different audiences and optimize content for online platforms.
- Experience developing communication materials for various channels, with a strong portfolio of online communication examples (e.g., email campaigns, intranet content, social media posts).
- Excellent organizational and project management skills.
- Ability to work collaboratively in a team environment.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks and meet deadlines.
- Familiarity with online communication platforms and tools (e.g., email marketing software, intranet content management systems, internal social media platforms, webinar platforms).
Benefits
- Employee wellness programs
- Professional development opportunities
- Generous paid time off
- Volunteer and giving platform
- Employee learning programs with leading certifications
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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