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Hybrid Communication Analyst

at Kyndryl
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Posted last week

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About the role

  • Contribute to the development and execution of communication strategies that support organizational change initiatives, with a strong focus on digital and online channels.
  • Collaborate with OCM Consultants and project teams to understand change impacts and communication needs for various stakeholder groups, considering online engagement.
  • Develop clear, concise, and engaging communication materials across multiple channels, with a strong emphasis on online platforms including email marketing, intranet content, social media (internal), digital signage, and virtual meeting platforms.
  • Support the creation and maintenance of communication plans, timelines, and stakeholder matrices, considering the nuances of online communication delivery and engagement.
  • Assist in the development of key messages that articulate the vision, rationale, and impact of the change, optimized for online consumption.
  • Coordinate the distribution of communication materials through appropriate channels, with a focus on leveraging online tools and platforms for broad reach and engagement.
  • Support the planning and execution of communication events, such as virtual town halls, online information sessions, and webinars.
  • Gather feedback on communication effectiveness, including monitoring online engagement metrics, and contribute to the refinement of communication strategies and materials.
  • Maintain communication logs and track the dissemination of information, including online distribution records.
  • Assist in identifying and addressing potential communication barriers and resistance to change, considering the dynamics of online discussions and feedback.
  • Collaborate with training and other workstreams to ensure consistent and aligned messaging across all channels, including online learning platforms.
  • Support the development of online communication guidelines and templates.
  • Contribute to the development of communication metrics and reports, including tracking online engagement and reach.
  • Stay informed about best practices in change communication and online engagement strategies.

Requirements

  • Bachelor's degree in Communications, Public Relations, Marketing, English, Journalism, or a related field.
  • 5-7 years of experience in a communication role, preferably within organizational change management or corporate communications, with demonstrable experience in online communication strategies and execution.
  • Strong written and verbal communication skills, with the ability to tailor messaging to different audiences and optimize content for online platforms.
  • Experience developing communication materials for various channels, with a strong portfolio of online communication examples (e.g., email campaigns, intranet content, social media posts).
  • Excellent organizational and project management skills.
  • Ability to work collaboratively in a team environment.
  • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
  • Strong attention to detail and accuracy.
  • Ability to manage multiple tasks and meet deadlines.
  • Familiarity with online communication platforms and tools (e.g., email marketing software, intranet content management systems, internal social media platforms, webinar platforms).

Benefits

  • Employee wellness programs
  • Professional development opportunities
  • Generous paid time off
  • Volunteer and giving platform
  • Employee learning programs with leading certifications

Job title

Communication Analyst

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridBangaloreIndia

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