IT Team Manager overseeing direct reports to achieve high customer satisfaction and meet SLAs. Involved in continual service improvement and operational performance across multiple locations.
About the role
- Delivery Manager responsible for IT change initiatives leading multi-skilled teams at King’s College London. Collaborate across teams ensuring effective and efficient delivery of projects.
Responsibilities
- Successfully deliver IT change in line with the King’s change delivery standards
- Co-ordinate IT procurement activities in conjunction with Procurement, Supplier Management, and IT Solutions colleagues
- Ensure that quality, change control and risk management processes are maintained
- Contribute to the creation of benefits realisation plans
- Provide advice and guidance to other colleagues as required
- Plan, identify, and secure resources to support a successful outcome of work packages of the project
- Monitor resource utilisation and expenditure against budget
- Produce plan and budget reports to assist in the approval and management of projects as well as briefings and other related project governance communications
- Matrix manage staff, contractors and vendors where necessary
- Develop high-performing teams by coaching, fostering collaboration, resolving conflicts and developing team skillsets
- Act as a servant leader and coach for an Agile team, facilitating team events and processes as well as supporting teams and Agile Release Trains (ART)s in delivering value
- Educate the team in Scrum, Built-in-Quality, Kanban and SAFe, ensuring that the agreed Agile processes are followed
- Improve flow by removing impediments and foster an environment for high-performing team dynamics, continuous flow and relentless improvement
- Assist decision makers with the review, prioritisation and optimisation of the portfolio
Requirements
- Education to degree standard and/or equivalent qualifications / experience
- Recognised Project Management Certification or Agile Delivery certification e,g, Prince2 Practitioner, APMP PMQ, SAFe Certified Scrum Master
- Experienced at providing expertise managing delivering value with a diverse team
- Significant experience of managing, inspiring, engaging and motivating a team, using interpersonal skills to achieve excellent results
- Ability to identify and manage priorities, whilst considering the needs of a diverse range of stakeholders
- Excellent presentation skills and the ability to communicate confidently, articulating ideas to both technical and non-technical audiences
- Significant experience of working with third parties to deliver IT Solutions
Benefits
- We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.
- 10% Performance related bonus
- 30 Days holiday and maximum of 8 public holidays (pro-rata)
- Sick pay
- 4 Discretionary Christmas Closure Days
- Contributory pension scheme
- Life Assurance cover
- Service time - 3 Volunteer days per year
- Free onsite parking & Bike racks
- Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements)
- Student Discount (access to Totum, Unidays & Student Beans)
- CycleScheme
- TechScheme
- Opportunities for formal training and professional certification
- Free access to Linkedin Learning
- Free access to Future Learn short courses
- Potential for internal promotion and advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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