Trust & Safety Manager leading India's Security Operations team at Bolster. Focusing on Digital Risk Protection and brand abuse detection roles with high - impact outcomes.
About the role
- IT Team Manager overseeing direct reports to achieve high customer satisfaction and meet SLAs. Involved in continual service improvement and operational performance across multiple locations.
Responsibilities
- Manage direct reports in multiple locations
- Monitor overall performance of services
- Deliver service successfully – achieve SLAs and customer satisfaction
- Hire, train, and motivate direct reports
- Develop continual service improvement plans
- Hold regular campus review meetings
- Responsible for workflow and resources to meet obligations
- Act as a point of contact for team concerns
- Manage sickness/absence, holidays, and training levels
- Complete yearly performance reviews
Requirements
- Knowledge management and reporting experience
- Experience managing SLAs, KPIs, and performance metrics
- Must be authorized to work in the United States
Benefits
- Competitive compensation plans
- Attractive mix of benefit plans
- Health insurance
- Future financial security plans
- Peace of mind programs
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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