IT Team Manager overseeing direct reports to achieve high customer satisfaction and meet SLAs. Involved in continual service improvement and operational performance across multiple locations.
About the role
- Customer Account Operation Manager at HP managing operational relationships and optimizing strategies with accounts. Ensuring customer satisfaction while supporting project/account teams.
Responsibilities
- Manages the operational business relationship with mid-sized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.
- Analyzes account financials to develop financial strategies to maximize profitability and ROI for both the organization and the customer.
- Acts as a point of contact for customers and/or partners for operational issues, concerns, and escalations.
- Identifies process gaps, advocates for process improvements, and implements changes to enhance operational efficiency and customer satisfaction.
- Prepares presentations and reports for senior management and key stakeholders, outlining the status of strategic accounts, financial performance, and operational excellence initiatives.
- Participates in negotiations for contracts and agreements with key customers or partners to ensure that terms are favorable and aligned with the organization's objectives.
- Develops strategies for gathering, analyzing, and acting on customer feedback to improve customer satisfaction and loyalty.
- Maintains detailed records, documentation, and reports related to customer interactions, operational processes, and project progress in adherence to all relevant regulations and standards.
- Identifies and manages risks associated with customer accounts and operational processes to ensure business continuity.
- Stays updated with the latest industry trends and technological advancements while guiding junior team members in navigating day-to-day challenges.
Requirements
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field or an advanced degree with 3-5 years of work experience.
Benefits
- 25% travel
- Equal Opportunity Employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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