Service Desk Analyst providing first line technical support for Capita customers. Log incidents and provide remote assistance while ensuring excellent customer service.
About the role
- Senior Associate in Vendor Management Office at Kroll managing data and reporting for outsourced services. Focusing on contract delivery items and ensuring accurate data management and compliance.
Responsibilities
- Manage data and tasks related to monthly vendor Delivery & Obligations reporting
- Gather, review, and prepare data for reviews and compliance checks
- Audit vendor-provided source data for accuracy
- Package approved data for review by business and finance teams
- Track info submissions, reviews, and resolutions
- Maintain a formal library of historical data and info and ensure information governance
- Adhere to schedules, processes, guidelines, and tool requirements
- Suggest improvements to processes, tools, and guidelines
Requirements
- 4+ years in contract D&O management in professional services environments
- Data analytics, audit, compliance, review, and reporting team member experience
- Strong Excel expertise: Pivot Tables, VLOOKUP/XLOOKUP, MATCH, Macros/VBA
- Nice to have: Dynamic Dashboards, SQL knowledge
- Bachelor’s degree or equivalent (Business, finance, accounting, or related)
Benefits
- Equal opportunity and diversity
- Supportive and collaborative work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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