Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Collections Associate managing outstanding accounts receivables for KONE Americas across the Northeast District. Ensuring timely payments and resolving discrepancies.
Responsibilities
- Responsible for managing and collecting outstanding accounts receivables from service customers
- Ensure timely payments
- Resolve discrepancies
- Maintain accurate records to support the financial health of the organization
Requirements
- 2+ years of progressive and successful experience in a collections role or a related field
- Knowledge gained through a bachelor’s degree in Finance, Accounting, Business Administration, or a related field
- High school diploma or equivalent is required
- Strong communication and negotiation skills
- Excellent problem-solving abilities
- Ability to handle difficult conversations with professionalism and empathy
- High level of attention to detail and accuracy
- Proficiency in using accounting software and Microsoft Office Suite (Excel, Word, Outlook)
- Knowledge of relevant laws and regulations related to debt collection
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Ability to handle sensitive information with confidentiality and professionalism
Benefits
- Competitive salary
- Flexible work schedule
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
- Commuter Benefits
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