Desk Based Account Manager managing B2B customers in electronic security sector at ADI Global Distribution. Handling sales inquiries and collaborating with teams for excellent service.
About the role
- Support onboarding of gastronomy customers (restaurants, cafes, bars) on the kollex platform. Responsible for customer satisfaction and seamless integration with the app.
Responsibilities
- You guide new customers (restaurants, cafés, bars) by phone through their first steps with our app and support them in getting started on the kollex platform.
- You assist with the setup and integration of our solution, ensuring customers can use our features quickly and easily.
- You explain features, workflows, and processes so that our users have a smooth start with kollex.
- You answer questions and help resolve challenges that may arise during onboarding.
- You work closely with our Customer Service team to ensure high customer satisfaction and a positive user experience.
- You document the onboarding process and customer interactions in our CRM and back-office system.
- Through proactive communication, you help create the most positive customer journey possible for new users.
Requirements
- Some experience in customer service, customer onboarding, or a similar role is an advantage but not required — you will receive comprehensive training from our team.
- You are friendly and communicative and comfortable interacting with customers — including over the phone.
- You work independently, in a structured and reliable manner.
- You are a team player and highly self-motivated.
- You have good German language skills, both written and spoken.
- You are interested in the hospitality industry and want to understand the needs of restaurants, cafés, and bars.
Benefits
- Work from Anywhere — work for 6 weeks per year from anywhere in the world
- Company pension scheme with a 30% employer contribution
- Choose-your-own benefit voucher worth €50 to customize your benefits package
- A hybrid work model with on-site days and remote work, giving you flexible working options
- Regular team lunches, team activities and company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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