About the role

Technical Account Manager providing strategic technical expertise and solution design for SaaS products at Koerber. Collaborating across teams to ensure customer satisfaction and operational excellence in Tokyo.

Responsibilities

The Technical Account Manager is a key technical advisor and solution designer during the sales process, project implementation and maintenance of his accounts.
You will work closely with the sales and project teams to understand customer requirements, deliver and align technical capabilities with business needs together with our TechOps experts.
As representative of the TechOps team you will work closely with the cloud operations, deployment and SaaS development teams across all levels to resolve complex customer challenges.
You will be responsible to ensure n-1 release compliance across all customers, you will collaborate and own the deployment and upgrade schedule with the TechOps Teams.
Collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
Align and schedule resources according to customer requests and internal prioritization.
Maintain version history and planning for Cloud Customer installation and upgrades.
Track time spent on service requests, installations, and customer support to report to stakeholders.
Support project organizations in submitting and completeness of requests for services.
Ensure team members are aware of scheduled items and are able to complete them as planned.
Support team knowledge management and information organization activities.
Manage and review KPIs around time use and optimization of activities and services.

Bachelor’s degree in computer science, Information Technology, or equivalent.
Minimum of 10 to 12 years of experience in similar role.
Hands-on experience with major cloud platforms (AWS, GCP, Azure Cloud).
Proficient in 2 LANGUAGEs (Japanese, English, French, German, depending on Region)
Experience in project management, capacity planning, and task scheduling.
Experience working with Jira and ServiceNow.
Expert understanding of containerization, AWS, AZURE and SaaS
Expertise in regulated environments i.e. GMP
Strong understanding of API and background in software integrations
Preferred knowledge and experience with MES and/or PAS-X
Ability to coordinate projects across various levels.
Collaborative and inclusion driven team player.
Experience working with global teams across various times zones.
Has experience with knowledge management.
Good understanding of software release processes and SaaS deployments.
Expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall).
Strong problem management skills.

You will work in a modern work environment with open culture towards improvements and new ideas
You are part of a global operating company with a wide customer base and a growing business
You profit from international cooperation within a group-expert network to implement corporate wide concepts
You will work in a team who focuses on customer requirements with a cloud first mindset and vision.
You will get an attractive compensation package including health, dental, vision insurance and retirement plan.