SkillBridge Industrial/Personnel Security Intern supporting IT solutions at AMERICAN SYSTEMS. Collaborating on innovative solutions and evaluating information technology systems.
About the role
- Field Service Technician responsible for installation and optimization of HW/SW/Network products at Kodak. Ensuring customer satisfaction and driving revenue growth initiatives through strong relationships.
Responsibilities
- Responsible for overall territory management including related administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers.
- Performs necessary servicing and preventative maintenance of equipment.
- System installation, maintenance and ongoing support of equipment.
- Provides operator training and ongoing support for customers.
- Ability to delight customers by developing strong relationships and striving to exceed customer expectations.
- Acts as customer liaison to relentlessly drive customer issues to resolution.
- Drives revenue growth initiatives as assigned by management.
- Builds and fosters strong relationships with sales partners.
- Educates customers on the latest corporate initiatives and products.
- Informs management of issues effecting personal/product performance, job duties and SOP while offering suggested improvements and innovation to enhance our service engagements.
- Maintains company assets in accordance with company guidelines.
- Effectively enters all needed information and engagements into the designated service system and/or form requirements.
- Consistently meets all performance goals.
- Presents and always maintains a professional image.
Requirements
- A+ Certification or equivalent experience servicing PC hardware and software.
- Associate degree, or Certification in electrical or mechanical engineering, technical trade school studies or equivalent experience
- Three or more years related field service experience.
- Previous experience servicing similar equipment
- Previous experience managing a territory
- Experience in the Graphic Arts industry would be an asset.
- Knowledge of Electro-photography / Digital Printing.
- Basic understanding of Color Theory.
- Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment.
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