Field Service Engineer implementing and configuring solutions while supporting clients in Luxembourg. Responsible for troubleshooting and upgrading printing components and systems.
Responsibilities
In collaboration with your clients and sales colleagues, you implement and configure the most suitable functional solution to meet your clients’ needs.
You minimize the impact on your clients’ operations and keep them informed of progress.
You are the first line of support for troubleshooting most equipment connected to the clients’ network interface.
Based on your diagnosis, you carry out certain operations such as disassembly and reassembly, replacement, adjustments, restoration, testing, and inspection of printing components.
You upgrade software/hardware without assistance.
You continuously improve your technical skills and business knowledge to support and promote new professional solutions in your field.
You report to the Service Manager Luxembourg.
Requirements
You hold a degree in electrotechnics and/or electronics or equivalent through experience.
You have at least 5 years of experience in a similar role (installation, machine repair, etc.).
You possess the necessary knowledge in electrotechnics and/or electronics to perform hardware analysis and troubleshooting.
You have experience and a genuine interest in IT and new technologies (machines, systems, software, etc.).
You speak French and have a good command of technical English; knowledge of German is an asset.
You can adapt to stakeholders at all levels (IT Managers, Consultants, Service Engineers…) and are an excellent communicator.
Persistent, you take initiative and are open to change.
You are proactive, solution-oriented, autonomous, and results-driven.
You are flexible, responsible, and able to seek assistance when necessary.
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