Field Service Representative assisting customers with installation, maintenance, and repair of diagnostic systems. Supporting labs by providing high - quality customer service and solutions.
About the role
- Field Service Engineer implementing and configuring solutions while supporting clients in Luxembourg. Responsible for troubleshooting and upgrading printing components and systems.
Responsibilities
- In collaboration with your clients and sales colleagues, you implement and configure the most suitable functional solution to meet your clients’ needs.
- You minimize the impact on your clients’ operations and keep them informed of progress.
- You are the first line of support for troubleshooting most equipment connected to the clients’ network interface.
- Based on your diagnosis, you carry out certain operations such as disassembly and reassembly, replacement, adjustments, restoration, testing, and inspection of printing components.
- You upgrade software/hardware without assistance.
- You continuously improve your technical skills and business knowledge to support and promote new professional solutions in your field.
- You report to the Service Manager Luxembourg.
Requirements
- You hold a degree in electrotechnics and/or electronics or equivalent through experience.
- You have at least 5 years of experience in a similar role (installation, machine repair, etc.).
- You possess the necessary knowledge in electrotechnics and/or electronics to perform hardware analysis and troubleshooting.
- You have experience and a genuine interest in IT and new technologies (machines, systems, software, etc.).
- You speak French and have a good command of technical English; knowledge of German is an asset.
- You can adapt to stakeholders at all levels (IT Managers, Consultants, Service Engineers…) and are an excellent communicator.
- Persistent, you take initiative and are open to change.
- You are proactive, solution-oriented, autonomous, and results-driven.
- You are flexible, responsible, and able to seek assistance when necessary.
Benefits
- Health insurance
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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