Field Service Technician responsible for delivering high - quality customer service and maintaining Hach devices. Requires travel and work in various municipal and industrial settings around Sacramento, CA.
About the role
- Field Service Technician supporting water treatment and disinfection systems across various industries. Delivering expert service while fostering customer relationships in a dynamic environment.
Responsibilities
- Deliver expert service and support for cooling tower cleaning and water disinfection
- Provide technical support and escalate complex challenges as needed
- Build strong relationships with customers and promote best practices
- Ensure full compliance with safety policies and procedures
- Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts
- Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
- Provide technical support to customers; identifying and resolving customer pain points, escalating as required
- Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at customer accounts
Requirements
- High school diploma or equivalent
- 1 year of experience in water treatment or an industrial/mechanical environment
- Position requires a current and valid Driver’s License with no restrictions
- No immigration sponsorship available
- Associate’s degree or trade school certification (Preferred)
- Demonstrated mechanical aptitude (Preferred)
- Experience in water treatment or specialty chemical industry (Preferred)
- Familiarity with boilers, cooling towers, and wastewater treatment systems (Preferred)
- Proficiency with Microsoft Office Suite (Preferred)
Benefits
- Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
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