MedTech Field Service Technician involved in implementing Pyxis systems in healthcare environments. Responsibilities include hardware installation, troubleshooting, and staff training across multiple locations.
About the role
- Field Service Engineer for BD providing technical support for Pyxis automated dispensing systems in hospitals and healthcare facilities. Focused on installations, repair, maintenance, and customer service.
Responsibilities
- Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities
- Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, keep ownership of the work order, raise issues to the team lead and manager; log, track, and detail all work order activity, and be capable of fully supporting all products within the region.
- Implement a preventive maintenance program, provide limited multi-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
- Demonstrate a moderate use of competency and an appropriate ability to address hardware and software problems
- Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
Requirements
- High School Diploma
- 3-5 years of Field Service related work experience
- Combination Hardware/Software/IT experience supporting both proprietary and standard applications
- 24x7 on-call experience in a customer-facing/field service environment, required
- Computer electronics, Windows OS, network experience, required
- Must possess and maintain a valid driver's license and meet BD's auto safety standards.
- Weight lifting requirement: minimum 70 pounds
- Drivers license for 3 consecutive years with out laps(Suspensions) and driver point totaling less than 6 points.
- Customer Support Certification, a plus
- Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
Benefits
- Competitive package of compensation and benefits programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Field Service Technician implementing Pyxis®️ medication technologies in healthcare settings. Responsible for hardware installation, troubleshooting, and training hospital staff.
MedTech Field Service Technician implementing Pyxis® medication technologies in hospitals. Collaborating with project teams for efficient system installations and user training across multiple US regions.
Field Service Technician implementing Pyxis®️ medication technologies for healthcare settings. Completing hardware installations, troubleshooting, and training hospital staff with a variety of systems.
Service Engineer role at Teradyne, providing field service solutions in Korea and supporting regional customers across Asia.
Field Service Technician providing on - site services including installation, training, and maintenance for Matthews International's equipment.
Field Service Technician performing electrical testing and maintenance services on electrical distribution systems. Traveling to customer sites for inspection, testing, and troubleshooting.
Field Service Technician responsible for electrical testing and maintenance across various systems. Traveling to customer sites and ensuring high - quality repair services within electrical distribution systems.
Field Support Engineer providing in - depth technical support for pharmacy automation products. Delivering customer service, collaborating with teams, and documenting issues in Salesforce.
IT - Service Engineer providing on - site support for end - user workplace services in Frankfurt, Mainz, or Ingelheim. Responsible for installation, configuration, and troubleshooting of IT hardware and software.