Associate Manager overseeing third - party and partner content integration for The IIA’s digital learning portfolio. Managing projects, collaborating with teams, and ensuring compliance with quality standards.
About the role
- Content Specialist responsible for developing documentation infrastructure in Klar's support engine. Join a fast-paced team at a leading fintech startup in Mexico City, focusing on customer experience.
Responsibilities
- Play a critical role in building the documentation infrastructure that powers Klar’s support engine.
- A high-impact, hands-on role with direct ownership over CX documentation and knowledge assets.
- A fast-paced, dynamic environment where processes evolve quickly and your work drives real change.
- High visibility across the CX organization, with opportunities to influence how teams operate at scale.
- Autonomy to design, improve, and own documentation standards and content structure.
- A culture that values clarity, execution, continuous improvement, and learning.
- Clear growth paths within Enablement, Knowledge Management, or Content Strategy as the company scales.
Requirements
- Bachelor’s degree in Communications or similar discipline
- Advanced English level
- Someone who thrives on bringing structure and clarity to complex, evolving processes.
- A strong communicator who can translate operational and product complexity into simple, actionable documentation.
- A proactive self-starter who takes ownership and identifies gaps before they become problems.
- A detail-oriented professional with a strong sense of quality, consistency, and scalability.
Benefits
- Competitive salary based on performance and experience
- Chance of earning Klar stock options
- 15 days of paid vacation per year; plus extended maternity and paternity leaves
- Vacation premium
- 30 days of Christmas bonus
- Food vouchers
- Medical Insurance
- Computer device
- Wellhub subscription to offer mental and physical health
- Sponsored coaching and therapy sessions via Modern Health
- A modern centrally located office in Mexico City with free drinks, snacks, and regular social events
- International work environment with amazing and highly skilled people
- A world class team that helps you evolve your skills in areas you're interested in
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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