Assistant Regional Service Manager managing service center operations across California. Driving excellence in customer service and team productivity.
About the role
- Key Account Service Manager responsible for developing customer accounts and coordinating service responses. Collaborating with Sales to meet commercial requirements in Linde's operations across the UK.
Responsibilities
- Build relationship(s) with, manage and develop large customer accounts within the terms of each contract
- Act as the primary escalation point for any service-related issues
- Work closely with colleagues in Sales to increase market share
- Ensure customer's required levels of service and Linde’s commercial requirements are met
- Conduct account reviews with customers and Regions at agreed frequencies
- Manage the customer P & L and report on any issues regarding the profitability of the account
Requirements
- Well-developed analytical and problem-solving skills with the ability to produce high quality reports
- Rationale to prioritise work and meet tight deadlines whilst paying close attention to detail
- Energetic, motivated and pro-active team player
- IT Skills (Service-related ERP, Microsoft Office, including Excel and PowerPoint)
- Basic SAP (ERP and CRM)
- The ability to propose, negotiate and close aftersales business deals/contracts
- Successful P & L responsibility for given area
Benefits
- Ensuring that all relevant SHEQ procedures are followed.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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