About the role

Revenue Operations Senior Analyst overseeing sales to payment processes for Khan Academy, a nonprofit focused on free education. Responsible for accounts receivable and data alignment.

Responsibilities

Oversee the sales to payment process for our district and partnership customers
Coordinate with the External Relations Team to create and modify invoices when necessary, ensuring effective and standardized billing for customers
Manage and improve effective collection processes with customers by communicating directly with customers regarding any aspect of the billing process
Collect the incoming cash data from various sources including the bank accounts, several payment processors and donation portals and record the data into our Accounting system
Oversee data alignment process with CRM system (Salesforce) and Accounting System (Intacct) and work closely with External Relations to resolve any discrepancies
Resolve issues or inquiries from External Relations Team regarding the billing and payment questions
Monitor and resolve any issues from our payment processors
Responsible for month-end close activities for incoming cash and accounts receivable by ensuring they are aligned with the bank statements and CRM system
Collaborate with other team members to create and update process documentation
Assist with financial report preparation regarding incoming cash and receivables.
Provide the revenue related financial audit reports in the PBC list
As part of a small team, provide backup and support to team members as necessary.
Contribute to other projects as needed.

More than 5 years of experience in managing the nonprofit revenue data.
Proven cross-cultural competency skills demonstrating self-awareness, awareness of others, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization
A four year degree with more than five years of non-profit operational and revenue experience
Working knowledge of Excel functions and an ability to process large data sets in Excel
More than three years of working experience in CRM and/or financials systems, such as Salesforce and data entry
More than three years of working experience in overseeing the activities of multiple payment processors
A roll-up-your-sleeves mindset as part of a small and mighty Finance Team
Strong interpersonal and communication skills (both verbal and written)
High level of ethics, integrity, transparency, and trustworthiness
Strong capability to work remotely and commute to our Mountain View office once a week
Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."

Competitive salaries
Ample paid time off as needed – Your well-being is a priority
8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
Generous parental leave
An exceptional team that trusts you and gives you the freedom to do your best
The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
Opportunities to connect through affinity, ally, and social groups
And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life