Revenue Operations leader establishing operational efficiency and driving business growth in a fintech company, collaborating across teams to enhance revenue operations.
About the role
- Revenue Operations Senior Analyst overseeing sales to payment processes for Khan Academy, a nonprofit focused on free education. Responsible for accounts receivable and data alignment.
Responsibilities
- Oversee the sales to payment process for our district and partnership customers
- Coordinate with the External Relations Team to create and modify invoices when necessary, ensuring effective and standardized billing for customers
- Manage and improve effective collection processes with customers by communicating directly with customers regarding any aspect of the billing process
- Collect the incoming cash data from various sources including the bank accounts, several payment processors and donation portals and record the data into our Accounting system
- Oversee data alignment process with CRM system (Salesforce) and Accounting System (Intacct) and work closely with External Relations to resolve any discrepancies
- Resolve issues or inquiries from External Relations Team regarding the billing and payment questions
- Monitor and resolve any issues from our payment processors
- Responsible for month-end close activities for incoming cash and accounts receivable by ensuring they are aligned with the bank statements and CRM system
- Collaborate with other team members to create and update process documentation
- Assist with financial report preparation regarding incoming cash and receivables.
- Provide the revenue related financial audit reports in the PBC list
- As part of a small team, provide backup and support to team members as necessary.
- Contribute to other projects as needed.
Requirements
- More than 5 years of experience in managing the nonprofit revenue data.
- Proven cross-cultural competency skills demonstrating self-awareness, awareness of others, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization
- A four year degree with more than five years of non-profit operational and revenue experience
- Working knowledge of Excel functions and an ability to process large data sets in Excel
- More than three years of working experience in CRM and/or financials systems, such as Salesforce and data entry
- More than three years of working experience in overseeing the activities of multiple payment processors
- A roll-up-your-sleeves mindset as part of a small and mighty Finance Team
- Strong interpersonal and communication skills (both verbal and written)
- High level of ethics, integrity, transparency, and trustworthiness
- Strong capability to work remotely and commute to our Mountain View office once a week
- Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
Benefits
- Competitive salaries
- Ample paid time off as needed – Your well-being is a priority
- 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
- Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
- Generous parental leave
- An exceptional team that trusts you and gives you the freedom to do your best
- The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
- Opportunities to connect through affinity, ally, and social groups
- And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life
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