Customer Support Agent handling inquiries and support for LoadUp services. Responsible for resolving issues and ensuring a quality customer experience via multiple channels.
About the role
- Customer Service representative handling inquiries for Kettler products. Requires German language proficiency and customer service skills with remote work options available.
Responsibilities
- Handling customer inquiries via email (Zendesk) and telephone
- Creating orders and resolving payment or delivery issues
- Processing complaints, returns and spare-parts solutions
- Communication with shipping providers and internal departments
- Maintaining customer data and ticket documentation
Requirements
- You work reliably, are friendly and solution-oriented
- You are eager to learn and take on responsibility
- You have very good written and spoken German
- Experience in customer service or with tools like Zendesk is a plus — but not required
- You are willing to work in the Berlin office during the first months (for onboarding)
Benefits
- Starting at the statutory minimum wage (with opportunities for development)
- 20–25 hours per week — flexible scheduling
- Onboarding in the Berlin office — remote work possible afterwards
- A small, motivated team with clear communication and flat hierarchies
- Insight into a growing e-commerce area with a well-known brand
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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