Customer Service Agent responsible for managing inquiries about parking services. Working with a team to enhance customer support experience in Düsseldorf.
About the role
- Customer Service Supervisor leading a team of representatives at Pacific Life Insurance Company. Focused on coaching, performance, and service delivery in a hybrid work environment.
Responsibilities
- Actively coaching your team to meet benchmarks for quality and productivity
- Meeting with staff regularly to focus on skill development and performance
- Creating a pipeline of talented staff ready for future roles
- Collaborating with peers on responding to escalated service requests
- Participating in interviewing new hires, identifying talent, and onboarding new staff
- Collaborating on workflow to ensure great service is delivered in a timely manner
Requirements
- SIE and Series 6 license required
- Proven coaching and leadership experience
- Effective communication skills
- Strong attention to detail, critical thinking, resourcefulness and accountability
- Knowledge of Pacific Life Insurance products
- Call center experience
- Team management experience.
Benefits
- Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer service representative handling second - level support for parking inquiries in Düsseldorf. Collaborating with the team to enhance customer service standards and manage complaints.
Electromeister:in serving customer energy queries in Bamberg. Handling energy project management and client technical inquiries in a regional energy provider context.
Leadership role for customer service and claims management at Städtische Werke AG in Kassel. Focused on enhancing customer experience and optimizing operational processes.
Product Support Specialist serving as intermediary between sales team and suppliers. Resolving product inquiries and providing technical assistance as part of a collaborative team.
Customer Service Representative serving as first contact for customer issues and order management at Bridgestone. Collaborating with teams to ensure satisfaction and excellence in service delivery.
Customer Service Representative acting as the first point of contact for customers. Managing order processing and collaborating with internal teams for customer satisfaction and operational excellence.
Customer Service Rep/Agent handling customer inquiries in a hybrid role at Bridgestone. Managing order processing and collaborating with cross - functional teams to enhance customer satisfaction.
Customer Service Representative handling inquiries and issues for Bridgestone, collaborating with internal teams for customer satisfaction. Managing order processing and providing product information.
Customer Service Representative for Vaudoise handling customer inquiries through phone, email, and chat. Supporting online clientele and serving as the first point of contact for customer support.