Customer Relations Manager enhancing client satisfaction and engagement at Kisio Services and Consulting. Handling client interactions before, during, and after travels through various channels.
Responsibilities
Délivrer l’information aux clients et prospects et organiser leurs déplacements
Conseiller, prescrire et vendre des services ou produits
Informer les clients en cas de situations perturbées
Mettre à jour et fiabiliser quotidiennement les bases de données
Traiter les réclamations clients
Requirements
Vous êtes de formation Bac à Bac +2
Vous avez Idéalement 1 à 2 ans d'expérience en CRC
Vous faites preuve de vivacité d'esprit, de logique et de réactivité
Vous aimez le travail d'équipe
Vous avez un sens du contact, une très bonne expression écrite et orale
La qualité de service est essentielle pour vous.
Benefits
télétravail (jusqu’à 3 jours)
CSE
épargne salariale
Forfait Mobilité Durable
remboursement de 75 % des frais de transport
engagement solidaire (Kisio offre à chaque collaborateur l’opportunité de consacrer 0.5 jour par an à une mission à fort impact social)
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