Hybrid Salesforce Technical Program Manager

at Kentro

• Job title: Salesforce Technical Program Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, McLean, United States

About the role

• Salesforce Technical Program Manager overseeing Operations & Maintenance for ITA mission systems in federal contracts. Leading Salesforce teams and ensuring platform stability and optimization.

Responsibilities

• Provide program-level oversight of a Salesforce Operations & Maintenance and enhancement team supporting ITA mission systems
• Lead sprint governance, backlog prioritization alignment, and release planning in partnership with product owners and stakeholders
• Ensure platform stability, performance optimization, and proactive risk mitigation across environments
• Oversee DevOps maturity including CI/CD practices, deployment governance, and release discipline
• Serve as technical escalation authority for complex platform issues and architectural decisions
• Establish and enforce development standards, reusable patterns, and security guardrails
• Provide executive-level reporting on program health, roadmap execution, risks, and resource alignment
• Guide agile ceremonies and ensure adherence to Scrum best practices across teams
• Coordinate integration strategy across Salesforce, middleware, and external federal systems
• Drive continuous improvement initiatives across operations, incident management, and enhancement workflows
• Support potential expansion into additional DOC Salesforce programs as the portfolio grows
• Mentor technical leads and scrum masters to ensure delivery consistency and performance accountability

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field
• 6+ years of experience leading Salesforce delivery teams in federal or enterprise environments
• Demonstrated experience overseeing Salesforce Operations & Maintenance programs
• Strong understanding of Salesforce architecture, DevOps, and release management practices
• Experience managing Agile Scrum teams in a program-level leadership capacity
• Experience providing executive stakeholder communication and governance reporting
• Ability to manage cross-functional teams including developers, administrators, testers, and business analysts
• Experience operating in compliance-driven federal environments
• Strong written and verbal communication skills
• **Required Certifications**
• Advanced Scrum Master Certification (e.g., A-CSM, CSP-SM, SAFe Advanced Scrum Master)
• **AND / OR**
• Salesforce Development Lifecycle and Deployment Architect
• Salesforce Application Architect
• Salesforce System Architect
• **Clearance Requirement:**
• Must hold an active Public Trust clearance or be eligible to obtain and maintain one prior to starting.

Benefits

• **The Company**
• We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
• We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.
• **Industry Recognition**
• Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
• Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award
• **Benefits**
• We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
• We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.