About the role

Salesforce Developer building and evolving customer success portals for the Public Sector using Salesforce Experience Cloud. Design, develop, maintain scalable solutions, ensuring compliance and optimizing performance.

Responsibilities

Design, develop, and maintain a scalable, customer-facing portal using Salesforce Experience Cloud
Build custom Lightning Web Components (LWC) and Aura components optimized for external users
Implement and maintain secure guest and authenticated user access (SSO, OAuth, SAML)
Integrate the portal with CRM, support, identity provider and third-party systems via REST/SOAP APIs
Partner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiences
Optimize portal performance, page load times, and mobile responsiveness
Write, execute and maintain automated test suites
Work with Customer Success and Support teams to surface self-service content and knowledge articles
Document and present implementation designs to peers, stakeholders and review board
Coordinate with stakeholders to align on the development environment and launch dependencies
Monitor usage analytics and iterate based on customer behavior and feedback
Ensure compliance with data privacy standards (GDPR, CCPA) for external-facing data
Ensure compliance with applicable Public Sector regulations
Provide investigative support on new & existing integrations
Work with project managers to provide timely status and feedback to stakeholders
Align to Agile Methodology
Keep up with targeted security, technical and business training

6+ years of Salesforce development experience with a strong focus on Experience Cloud / Communities
4+ years of development using Salesforce-on-Salesforce technologies such as Mulesoft Anypoint / DevHub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack
3+ years experience writing & running automated tests with Selenium or Playwright
3+ years experience working with XSL/T, XPath expressions & functions
Proven experience building and launching external (B2B or B2C) customer portals
Proficiency in LWC, Aura, Apex, SOQL, and JavaScript
Strong understanding of responsive design, accessibility (WCAG 2.1), and cross-browser compatibility
Experience with CDN, caching strategies, and performance tuning for high-traffic portals
Experience with customer identity and access management (CIAM) — SSO, OAuth 2.0, social techniques
Experience with Salesforce DX and CI/CD pipelines
Experience consuming open and/or private APIs, such as Google, Salesforce.com, Snowflake, Slack, etc.
Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients
Strong documentation, analytical and problem-solving skills