Salesforce Technical Lead/Manager focusing on integration solutions at PwC. Collaborating with teams and coaching others for technical excellence.
PW
Onsite Senior Associate – AES Salesforce Developer, Apex, LWC Development, SF Configuration, Troubleshooting, Integration
Posted 14 hours ago
About the role
- Senior Associate at PwC specializing in Salesforce integration to help clients optimize operational efficiency. Collaborate across teams to provide technological solutions and drive business performance.
Responsibilities
- Collaborate with a wide array of teams to help clients implement and operate new capabilities
- Achieve operational efficiencies and harness the power of technology
- Help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance
- Assist clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems
- Maximize the value of Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing, and customer relationship management.
Requirements
- Minimum Degree Required: Bachelor’s Degree
- Minimum of 3 years of experience
- Salesforce.com certifications: Certified Administrator, Certified Developer, Certified Business Analyst, or Certified Sales/Service Consultant
- Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality
- Proficient in overseeing a support ticketing queue with multiple open items, demonstrating strong written and oral communication skills
- Capable of leading team and client status meetings and extracting relevant metrics
- Handles client relationships, enabling effective communication
- Offers functional and/or technical subject matter expertise
- Participates in process and/or redesign efforts
- Leads technical, functional, and/or test teams for the implementation of system features
- Manages and follows the development lifecycle to enable timely enhancement delivery
- Provides in-depth knowledge of the Salesforce application and evaluates the customer’s processes against the standard Salesforce functionality
- Experience in the use of Salesforce in a support/managed services environment
- Assesses the impact of Salesforce seasonal releases on client systems
- Documents the business requirements which express what actions a solution should take and what outcome is expected
- Responsible for fixes and enhancements to the application to achieve the customer’s business requirements
- Has industry experience and understands challenges and risks when providing professional services and supporting industry-specific applications and localizations
- Provide automation solutions to reduce ticket volumes and/or optimize support efforts
- Ability to analyze and understand business and/or technical problems
- Understand data and processes
- Design and develop solutions for reported system issues
- Plan and carry out system and user acceptance testing
- Familiar with and experienced in core application functionality
- Development methodologies, including Agile
- Application technology stack for Salesforce
- DevOps processes and tools
- Works and delivers against engagement SLAs and KPIs
- ITIL process knowledge/understanding is highly preferred.
- Strong team management.
- Desirable experience in managed services and international projects.
Benefits
- Experience Level: 4-9 years
Job title
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Degree requirement
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