Junior Customer Service Representative at ZURU, an international toy company providing customer support and managing order processes.
About the role
- Customer Service Representative handling customer inquiries and orders at Kennametal. Collaborating internally and managing customer satisfaction with a focus on service quality.
Responsibilities
- Telephone and written customer support: You are the primary point of contact for our customers and collaborate closely with internal specialist departments as well as field service.
- Responsibility for customer satisfaction: Through regular analyses and the implementation of measures, you contribute to increasing customer satisfaction.
- Quotation processing: You review and record customer inquiries, coordinate customer-specific solutions with the technical departments and prepare commercial quotations.
- Price and delivery time management: You align prices and delivery times internally and communicate them to our customers.
- Order processing: You are responsible for reviewing and entering sales documents, including orders, delivery schedules, returns, complaints and repair orders.
- Technical clarification and coordination: You agree technical details with the specialist departments, obtain approvals and manage change requests.
- Complaint management: You record and review complaints, monitor compliance with Service Level Agreements (SLAs) and process complaints through to resolution.
- Data maintenance and document management: You create new customer and material data and update existing records.
- Sales promotion activities: You support internal departments with promotions, campaigns and sales initiatives.
- Support for internal departments: You work closely with Accounting, Purchasing and Shipping and coordinate internal processes.
Requirements
- Completed commercial or technical vocational training.
- At least 3 years of professional experience in customer service.
- Independent, customer-focused working style with excellent communication and negotiation skills.
- High level of resilience and sense of responsibility.
- Very good German and English skills, both written and spoken.
- Confident use of SAP, CRM and MS Office.
- Additional foreign languages are welcome.
- Export experience is an advantage.
Benefits
- A varied role within a motivated team.
- Flat hierarchies and short decision-making paths.
- Room for independent work and opportunities for development.
- Attractive compensation and social benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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