Hybrid Casualty Claims Manager

at Kemper

• Job title: Casualty Claims Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $79,500 - $132,900 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Henderson, United States

About the role

• Claims Manager overseeing claim processing and management activities at Kemper. Managing claims staff, ensuring compliance, and improving operational efficiency in the insurance sector.

Responsibilities

• Manage the day-to-day operations for assigned claims staff by establishing schedules and priorities
• Coach employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Kemper Claims Standards
• Responsible for oversight of claim files (non-litigated or litigated) within aligned unit to include reviews on open inventory and review of files to assess overall quality
• Build a high performing, results-oriented staff, assist with employee onboarding, ongoing development, and managing individual performance through ongoing coaching focused on competencies and technical skills
• Lead and effectively contribute to a culture of continuous improvement and innovation
• Monitor, evaluate and authorize, within assigned authority limits, claim reserves, settlements and payments that exceed staff authority
• Leverage analytics to monitor assigned claims staff production, inventory, quality and results
• Monitor KPIs to ensure production and quality goals are met
• Remain abreast of existing, proposed, and new legislation affecting the industry
• Drive, interpret and communicate current Company policies, change initiatives, claim developments and procedural changes
• Prepare and conduct performance and competency assessments.

Requirements

• High school diploma or equivalent is required
• Bachelor’s degree preferred
• Five years claims handling experience preferred
• Three years supervisory experience or equivalent leadership experience preferred
• Proficiency with computer skills to include Microsoft Suite products and web-based applications
• Must obtain and maintain state licensing where applicable
• Possess and maintain a valid driver's license and meet qualifications to operate a company vehicle under the Company’s Vehicle Policy
• Comprehensive understanding of insurance policies and knowledge of relevant state laws and regulations governing auto insurance claims
• Time management skills ensuring deadlines are met for claim resolution
• Effective communication skills, both verbal and written, to interact with various stakeholders
• Strong analytical skills to lead team in making informed claim handling decisions.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Tuition Assistance Program
• Paid certifications and continuing education programs
• Employee discounts for shopping, dining and travel through Kemper Perks