Responsable Security Operations Center managing daily SOC activities and incident response. Protecting sensitive data and overseeing security strategy at Crédit Agricole Titres.
About the role
- Claims Manager overseeing claim processing and management activities at Kemper. Managing claims staff, ensuring compliance, and improving operational efficiency in the insurance sector.
Responsibilities
- Manage the day-to-day operations for assigned claims staff by establishing schedules and priorities
- Coach employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Kemper Claims Standards
- Responsible for oversight of claim files (non-litigated or litigated) within aligned unit to include reviews on open inventory and review of files to assess overall quality
- Build a high performing, results-oriented staff, assist with employee onboarding, ongoing development, and managing individual performance through ongoing coaching focused on competencies and technical skills
- Lead and effectively contribute to a culture of continuous improvement and innovation
- Monitor, evaluate and authorize, within assigned authority limits, claim reserves, settlements and payments that exceed staff authority
- Leverage analytics to monitor assigned claims staff production, inventory, quality and results
- Monitor KPIs to ensure production and quality goals are met
- Remain abreast of existing, proposed, and new legislation affecting the industry
- Drive, interpret and communicate current Company policies, change initiatives, claim developments and procedural changes
- Prepare and conduct performance and competency assessments.
Requirements
- High school diploma or equivalent is required
- Bachelor’s degree preferred
- Five years claims handling experience preferred
- Three years supervisory experience or equivalent leadership experience preferred
- Proficiency with computer skills to include Microsoft Suite products and web-based applications
- Must obtain and maintain state licensing where applicable
- Possess and maintain a valid driver's license and meet qualifications to operate a company vehicle under the Company’s Vehicle Policy
- Comprehensive understanding of insurance policies and knowledge of relevant state laws and regulations governing auto insurance claims
- Time management skills ensuring deadlines are met for claim resolution
- Effective communication skills, both verbal and written, to interact with various stakeholders
- Strong analytical skills to lead team in making informed claim handling decisions.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Tuition Assistance Program
- Paid certifications and continuing education programs
- Employee discounts for shopping, dining and travel through Kemper Perks
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