Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Customer service representative for digital financing platform at Finmas. Supporting Sparkassen and partners with technical onboarding and service inquiries, working hybrid in Berlin.
Responsibilities
- You are the first point of contact for support and service inquiries related to our digital financing platform
- You assist Sparkassen and distribution partners with technical and subject-matter questions — clearly, structurally, and solution-focused
- You accompany new partners through technical onboarding and ensure a successful start
- You work closely with Sales, Product Management, and IT to continuously improve customer experiences
- You communicate predominantly digitally — by email, phone, and video call
- You identify optimization opportunities and proactively contribute ideas to develop our support and service processes
- You help build and strengthen long-term, trust-based customer relationships.
Requirements
- Completed commercial vocational training, e.g., as a bank clerk, or an equivalent qualification
- Initial practical experience with mortgage lending or real estate financing
- Certification according to § 34i GewO is an advantage, but not required
- Interest in digital platforms, technical contexts, and modern fintech solutions
- Structured, independent working style and quick comprehension
- Confident use of MS Office, ideally with initial experience using CRM systems
- Plus: Knowledge of the Sparkassen-Finanzgruppe or experience in a platform/software environment
Benefits
- Remote work option
- Trust-based working hours
- Flexible planning of your 30 days of vacation
- Option to extend your vacation by up to 20 days
- Health budget
- Subsidy for the Deutschlandticket
- Employee discounts
- Gympass
- Company pension scheme
- External employee counseling
- Hypobike
- Hypoport shares
- Group accident insurance
- After-work parties
- Sports programs
- Free drinks/snacks
- And much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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