Customer Experience Agent resolving customer issues for Ramp via phone and email, requiring problem - solving and adaptability in a fast - paced environment.
About the role
- Customer Service and Logistics Specialist overseeing daily B2B operations at Karo Healthcare. Managing customer inquiries, logistics performance, and ERP systems within a growing Polish hub.
Responsibilities
- Manage daily B2B customer service operations, including order entry, validation, follow-up, and customer communication
- Handle customer inquiries related to orders, deliveries, product availability, pricing, documentation, and complaints with accuracy and professionalism
- Ensure high service levels and contribute to a consistent, reliable customer experience for pharmacies, wholesalers, and partners
- Support order fulfilment, availability checks, and contract adherence within agreed timelines
- Collaborate closely with our 3PL partner on delivery planning, shipment tracking, and operational issue resolution
- Monitor logistics performance (SLA/KPIs) and escalate challenges when needed
- Support returns, shortages, damages, and delivery discrepancies
- Act as a key link between Customer Service and internal teams such as Commercial, Supply Planning, Demand Planning, Finance, and Quality
- Share customer insights and operational feedback to support continuous improvement
- Work in ERP/CRM systems to manage orders, customer data, and master data accuracy
- Contribute to process improvements, system updates, and local ways of working
- Apply global customer service standards and local procedures to ensure compliance with pricing, contracts, and regulations
Requirements
- Experience in Customer Service, Order Management, or Customer-facing Logistics, ideally in B2B environments such as FMCG, healthcare, or pharma
- Strong communication skills with a professional, service-oriented mindset
- Structured, proactive, and solution-focused, comfortable working in a fast-paced environment
- Experience working with ERP/CRM systems and data-driven processes
- Ability to collaborate effectively with both internal teams and external partners
- Fluency in Polish and English
Benefits
- Opportunity to create, grow, and encourage
- Apart from a competitive salary pack, there are lots of growth opportunities to meet your personal ambitions
- Flexible schedule and life work balance
- Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
- Very positive work environment in a young, international, and motivated team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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