Hybrid Customer Growth Manager

at JUPUS

• Job title: Customer Growth Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: €40,000 - €60,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Koln, Germany

About the role

• Customer Growth Manager ensuring optimal use of JUPUS for existing clients. Identifying additional potentials and supporting retention strategies through strategic discussions.

Responsibilities

• You are the primary point of contact for our existing clients and ensure they integrate JUPUS into their daily work as effectively as possible.
• You identify opportunities for our clients to use JUPUS more effectively and help them discover additional features and tailored solutions.
• You proactively work to prevent churn by advising clients early and offering solutions to potential challenges.
• You conduct strategic conversations to maximize the individual value for each firm.
• You analyze customer behavior and health scores to develop data-driven actions for retention and expansion.
• You work closely with the product, sales, and support teams to ensure customer feedback is incorporated into JUPUS development.
• You conduct targeted win-back conversations with clients who have already canceled and actively work on re-acquiring them.

Requirements

• Excellent customer communication: You are empathetic, persuasive, and skilled at building long-term relationships.
• Sales aptitude: You can demonstrate value, identify upsell opportunities, and proactively act on them.
• Experience in Customer Growth, Retention & Expansion: You have 1–2 years in a comparable role and bring valuable experience.
• Strategic thinking: You understand customer needs, spot patterns, and develop sustainable solutions for long-term adoption.
• Initiative & ownership: You take action, independently seek solutions, and drive success proactively.
• Data-driven approach: You use analytics and KPIs to make informed decisions about customer strategy.
• Startup mentality: You thrive in a dynamic environment, have a hands-on mindset, and want to make a real impact.
• German at C2 level (written and spoken); good English is a plus.

Benefits

• Grow with us: We offer numerous development opportunities and the chance to help rethink one of the world's oldest industries.
• Dynamic startup culture: Work in a motivated and supportive team where everyone helps each other.
• Flexibility: Remote work and flexible hours are part of our offering.
• Modern equipment: A current MacBook will be provided.
• Stay fit: We cover your Urban Sports Club membership!